David Feldman
Katy
Summary
IT Technician with proven expertise in hardware installation and troubleshooting. Demonstrated ability to train staff and implement solutions that significantly improve productivity. Strong focus on delivering results and enhancing operational efficiency.
Overview
15
15
years of professional experience
Work History
IT Technician Assembly
Server Monkey
Houston
11.2021 - Current
- Trained and mentored new assembly staff on accurate and safe assembly procedures.
- Demonstrated strong problem-solving abilities to identify issues and implement effective solutions.
- Executed mechanical and electrical assembly tasks, including operating system installation and burn-in testing.
- Recommended process and product enhancements to boost efficiency and lower costs.
- Developed and maintained precise records of work performed, parts utilized, and project timelines.
Technology Associate
Target
Houston
04.2019 - 11.2021
- Assisted in the training and onboarding of new employees
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Meet with customers to determine the problem with the phone probable causes and type of repair needed
Store Manager
Spec's Wine, Spirits & Finer Foods
Houston
01.2017 - 03.2019
- Cultivated robust relationships with suppliers to secure timely product delivery.
- Analyzed performance data to identify improvement areas and enhance operational efficiency.
- Established lasting customer relationships to drive repeat business.
- Reviewed store performance trends and formulated action plans for operational enhancement.
- Executed daily opening and closing duties, adhering to all store policies.
Geek Squad Manager
Best Buy
Houston
04.2010 - 12.2016
- Formulated and executed comprehensive IT strategy aligning business objectives with technological solutions.
- Diagnosed and resolved complex technical issues, delivering efficient and effective customer solutions.
- Installed, configured, and maintained hardware and software to ensure optimal performance.
- Cultivated strong customer relationships, driving repeat business and revenue growth.
Education
Associates in Applied Science - Houston
DeVry Institute of Technology
Houston06.2007
Some College (No Degree) - Cisco Networking
Lone Star College
Houston, TXSkills
- Adaptable learner
- Technical proficiency
- Ability to work under pressure
- Management
- Hardware installation
- Server maintenance
- Team leadership
- Process improvement
- Training and mentorship
- Service excellence
Timeline
IT Technician Assembly
Server Monkey
11.2021 - Current
Technology Associate
Target
04.2019 - 11.2021
Store Manager
Spec's Wine, Spirits & Finer Foods
01.2017 - 03.2019
Geek Squad Manager
Best Buy
04.2010 - 12.2016
Associates in Applied Science - Houston
DeVry Institute of Technology
Some College (No Degree) - Cisco Networking
Lone Star College
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