Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Flores

Waterford

Summary

Dynamic Tier III Network Administrator with proven expertise at Iwerk in enhancing network performance and security. Skilled in network troubleshooting and system administration, I successfully implemented automated updates, reducing downtime significantly. A self-motivated team player, I excel in delivering exceptional technical support while fostering collaboration and training on best practices.

Overview

14
14
years of professional experience

Work History

Teir III Network Administrator

Iwerk
01.2014 - Current
  • Assisted in troubleshooting network connectivity issues to enhance system performance.
  • Supported installation and configuration of network hardware and software components.
  • Monitored network systems for reliability and security compliance.
  • Conducted basic training sessions for users on network access protocols and best practices.
  • Participated in team meetings to discuss issues, solutions, and project updates related to network administration.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Improved network efficiency by implementing and managing system updates and patches.
  • Monitored system performance and responded to alerts.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
  • Managed computer operation scheduling, backup, storage and retrieval functions.
  • Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
  • Authored documentation for system configuration and troubleshooting.
  • Assessed organizational needs and recommended suitable solutions based on best practices in network design, security protocols, and system administration standards.
  • Streamlined network operations with deployment of automated software updates and patch management processes.
  • Facilitated employee access to critical applications by setting up and managing user accounts and permissions.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Implemented and maintained virtual private networks.
  • Diagnosed and executed resolution for network and server issues.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Planned and implemented upgrades to system hardware and software.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Developed and executed comprehensive backup strategy, ensuring data integrity and availability.
  • Reduced system downtime, proactively monitoring network performance and addressing issues before they escalated.
  • Strengthened team collaboration, leading training sessions on best practices for network security and management.
  • Enabled seamless remote work capabilities by configuring and maintaining VPN access for employees.

Geek Squad

Best Buy
06.2011 - 01.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Lapeer East
Lapeer, MI

Skills

  • Network troubleshooting
  • System administration
  • Technical support
  • Customer support

Timeline

Teir III Network Administrator

Iwerk
01.2014 - Current

Geek Squad

Best Buy
06.2011 - 01.2014

High School Diploma -

Lapeer East

Similar Profiles

CREATE PROFILE