David Fornes
New York,NY
Summary
Dynamic and guest-oriented professional with a proven track record at 1 Hotel Brooklyn Bridge, excelling in guest relations and foreign language proficiency. Leveraged strong problem-solving abilities and a professional appearance to enhance guest experiences, demonstrating reliability and a knack for team building. Expert in managing VIP guest accommodations and efficient luggage handling, consistently improving guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bell Person
1 Hotel Brooklyn Bridge
New York, NY
06.2018 - Current
- Escorted travelers to and from guest rooms and assisted with luggage.
- Collaborated with other hotel employees by assisting with luggage and exchanging information with front desk staff.
- Discussed guest issues with front desk manager to devise speedy resolutions.
- Hailed taxis and arranged comfortable transportation for hotel guests.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Assisted with loading and unloading luggage onto shuttle buses for airport transfers.
- Reported room or property issues to maintenance staff for repairs.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Worked effectively in team environments to make the workplace more productive.
Bell Person
Hampton Inn
New York , NY
06.2017 - 05.2018
- Responded to guest concerns and requests and quickly handled issues.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Assisted guests with disabilities in safely maneuvering through lobby and accessing hotel rooms.
- Delivered packages, messages and other items to guest rooms.
- Escorted VIP's upon arrival and departure from the hotel premises.
- Inspected vehicles before parking them in designated areas according to established guidelines.
Education
High School Diploma -
High School of Graphic Communication Arts
New York 06-2013
Skills
- Guest relations
- Foreign language proficiency
- Sales experience
- Proper luggage handling
- Reliability and punctuality
- Valet assistance
- Local directions
- Guest errands
- Team building
- Typing speed
- Professional appearance
- Modeling
Certification
- Drivers License
Affiliations
- Trying new things
- Fitness
- Photography
- Traveling
- Modeling
Languages
Spanish
Professional
English
Full Professional
References
References available upon request.
Timeline
Bell Person
1 Hotel Brooklyn Bridge
06.2018 - Current
Bell Person
Hampton Inn
06.2017 - 05.2018
- Drivers License
High School Diploma -
High School of Graphic Communication Arts
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