Rodolfo Monterroso
Los Angeles,CA
Summary
Reliable Bell Person with deep understanding of hospitality industry and guest relations. Comfortable handling luggage, mail, packages, and flowers for hotel guests with utmost care. Strong communication skills combined with ability to manage tasks efficiently. Proven track record in enhancing customer satisfaction through exceptional service and maintaining hotel standards. Energetic Bellman manages guest luggage and responds to requests in high-volume hospitality environments. Organized and professional with commitment to service and guest satisfaction. Escorts guests to rooms and proactively provides updated information on amenities and upcoming events. Personable, bilingual bellman consistently ensures safety of guests and luggage. Real go-getter with background providing excellent service in high-end, luxury properties. Consistently recognized for exceptional service and dedication to guest service. Energetic professional quickly and safely loads luggage and escorts guests to assigned rooms. Meticulously manages assigned tasks and contributes to team goals. Proactively resolves problems and escalates concerns for management support,
Overview
24
24
years of professional experience
1
1
Certification
Work History
Bell Person
Beverly Wilshire Beverly Hills A Four Seasons Hotel
City Of Los Angeles , CA
10.2023 - Current
- Greeted guests in a friendly and professional manner.
- Assisted guests with their luggage, providing assistance to the guest room or other areas of the hotel as requested.
- Answered incoming calls from guests and provided information regarding hotel services, amenities, and directions.
- Sorted mail for delivery to hotel rooms according to floor number.
- Offered assistance with various tasks related to guest check-in and check-out procedures.
- Delivered messages promptly between departments when necessary.
- Assisted with loading and unloading luggage onto shuttle buses for airport transfers.
- Responded to guest concerns and requests and quickly handled issues.
- Delivered newspapers, mail, faxes, messages and check-out invoices to guest rooms.
- Delivered packages, messages and other items to guest rooms.
- Escorted travelers to and from guest rooms and assisted with luggage.
Shopper
Whole Foods Market Inc
El Segundo , CA
02.2020 - Current
- Maintained a clean, organized work area to ensure customer satisfaction.
- Stocked shelves with new products and reorganized existing displays as necessary.
- Assisted colleagues in completing assigned tasks in a timely manner.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Secured and stored items until customer pickup.
- Asked store associates for help locating missing products.
Houseperson
SLS Hotel, a Luxury Collection Hotel, Beverly Hills
City Of Los Angeles
11.2021 - 10.2023
- Cleaned and maintained public areas, such as lobbies, hallways, and restrooms.
- Replenished guest room amenities in a timely manner.
- Responded to guest inquiries regarding hotel services and facilities in a courteous and professional manner.
- Assisted housekeeping staff with cleaning duties including vacuuming carpets, dusting furniture, polishing surfaces, changing linens, and restocking supplies.
- Maintained cleanliness of storage areas for linen and other supplies.
- Delivered items to guests' rooms upon request.
- Reported maintenance problems promptly to the supervisor.
- Assisted in moving furniture as needed.
- Provided excellent customer service at all times.
- Collected dirty linens from guest rooms and transported them to designated laundry area.
- Swept floors, emptied trash cans, washed windows., as necessary.
- Loaded and unloaded delivery trucks when necessary.
- Organized supplies for use based on expected customer needs.
- Collected and removed trash from rooms.
- Removed soiled bedclothes and remade beds using clean sheets.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Communicated with customers about requests for additional supplies or cleaning services.
- Reported damage or theft of hotel property to management.
Bell Attendant
Intercontinental Hotel
Century City , CA
03.2008 - 09.2020
- Greeted guests with a friendly and welcoming attitude.
- Informed guests of hotel amenities, services and attractions in the local area.
- Assisted guests with luggage storage and retrieval.
- Provided directions to local attractions for guests.
- Coordinated transportation needs for arriving and departing guests.
- Maintained cleanliness of lobby area, including furniture and fixtures.
- Answered guest inquiries regarding hotel services, facilities and hours of operation.
- Ensured that all incoming calls were answered promptly and professionally.
- Organized special requests from guests such as wake-up calls or extra pillows and linens.
- Provided assistance to housekeeping staff as needed during busy times.
- Worked closely with other departments within the hotel to ensure smooth operations.
- Assisted with room moves when necessary due to overbooking situations.
- Enforced hotel policies regarding noise levels, smoking areas.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Responded to guest concerns and requests and quickly handled issues.
- Delivered newspapers, mail, faxes, messages and check-out invoices to guest rooms.
- Greeted guests coming in and held doors open for people entering building.
- Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
- Delivered packages, messages and other items to guest rooms.
- Escorted travelers to and from guest rooms and assisted with luggage.
- Provided advice to guests on transportation options near hotel.
- Assisted guests with disabilities in safely maneuvering through lobby and accessing hotel rooms.
- Attached claim checks to bags to efficiently store and organize luggage.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Posted and maintained public signage for hotel.
Bellhop
Intercontinental Hotels Group
Guatemala , Guatemala
09.2000 - 10.2007
- Greeted guests upon arrival and assisted with luggage to the hotel room.
- Assisted guests with inquiries about local attractions, restaurants, and transportation options.
- Coordinated shuttle services for guests to and from airport terminals.
- Provided directions to various locations within the city.
- Maintained cleanliness of lobby area, including sweeping floors and dusting furniture.
- Ensured that all guest requests were promptly attended to in a professional manner.
- Performed regular maintenance checks on bell carts and wheelchairs used by guests.
- Organized storage areas for luggage, supplies, and other equipment used by bell staff.
- Transported special packages between the hotel lobby and guest rooms.
- Communicated with members of housekeeping staff regarding any messes or spills that needed attention.
- Provided assistance during large events held at the hotel such as weddings or conferences.
- Conducted tours of the facility for incoming groups of visitors or tour buses.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Delivered newspapers, mail, faxes, messages and check-out invoices to guest rooms.
- Greeted guests coming in and held doors open for people entering building.
- Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
- Delivered packages, messages and other items to guest rooms.
- Escorted travelers to and from guest rooms and assisted with luggage.
- Verified that all luggage was safely loaded onto bus prior to departure.
- Kept shuttle and reception areas clean and organized.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Drove shuttle buses, limousines or company cars to transport passengers.
- Followed regular schedule of pickups for individual customers and groups.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Arranged to pick up customers or groups.
Education
High School Diploma -
Siglo 21
Guatemala10-1998
Skills
- Guest Relations
- Safe Driving Record
- Strong Work Ethic
- Professional Appearance
- Luggage deliveries
- Suitcase storage
- Room deliveries
- Message Delivery
- Basic housekeeping duties
- Guest Services
- Phone Etiquette
- Heavy Lifting
- Shipping and receiving
Certification
- California Driver's License
- ServSafe Food Handler's Certification
Timeline
Bell Person
Beverly Wilshire Beverly Hills A Four Seasons Hotel
10.2023 - Current
Houseperson
SLS Hotel, a Luxury Collection Hotel, Beverly Hills
11.2021 - 10.2023
Shopper
Whole Foods Market Inc
02.2020 - Current
Bell Attendant
Intercontinental Hotel
03.2008 - 09.2020
Bellhop
Intercontinental Hotels Group
09.2000 - 10.2007
- California Driver's License
- ServSafe Food Handler's Certification
High School Diploma -
Siglo 21
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