David Forrest II
I pick up new tasks quickly and am a tactical learner
Coffeyville,KS
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Cap II and Deli
Walmart 1863 Cr 5300
Coffeyville , Kansas
12.2021 - 12.2024
- Implemented behavior management techniques designed to foster appropriate behaviors in the classroom setting.
- Encouraged creative expression through art projects and writing assignments.
- Engaged in professional development activities related to best teaching practices.
- Led quality assurance efforts, ensuring all products met precise specifications.
- Kept to tight deadlines and forged strong team bonds to accomplish challenging objectives.
- Adhered closely to national, regional and local code requirements for safety and risk management purposes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Cadet Officer
Coffeyville Police Dept.
Coffeyville, Kansas
08.2014 - 06.2021
- Collaborated with other units to coordinate joint training exercises or deployments
- Coordinated with other cadets to ensure successful completion of assigned tasks.
- Saved time through effective emergency issue resolution.
- Monitored drill sessions and provided feedback to improve performance.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Ensured compliance with applicable laws, regulations, policies, and procedures governing cadet operations.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Attended weekly briefings from senior officers on upcoming operations or events.
- Provided guidance and mentorship to new cadet officers.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Assisted in the development of training plans for new cadets.
Cashier Stocker
Braums Ice Cream And Dairy
Coffeyville, Kansas
04.2018 - 01.2021
- Followed company security procedures for handling large sums of money.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance to help find store items.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Performed other duties as assigned by management.
- Counted and balanced cashier drawers.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier/Grocery Store Stocker
Dollar General
South Coffeyville, OK
06.2018 - 06.2019
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Resolved customer complaints professionally in accordance with company policy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer questions and provided store information.
Food Prep Cook /Customer Service Cashier
Arby's Restaurant
Coffeyville, Kansas
01.2018 - 09.2018
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Monitored temperatures of prepared food and cold-storage areas.
- Carved meats such as turkey or ham for platters or sandwiches when needed.
- Checked quality of ingredients before starting work to ensure freshness of products used in meal preparation.
- Monitored freshness of food products to help reduce spoilage.
- Sliced meats to prepare for cooking and assembly of menu items.
- Maintained a clean kitchen environment by sweeping floors, washing dishes, utensils, and equipment.
- Organized pantry areas and kept them neat throughout shift.
- Checked quality of food products to meet high standards.
- Requested supplies and equipment orders, explaining needs to managers.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Executed proper techniques when preparing menu item ingredients.
- Helped train and develop new talent.
- Served customers promptly in an efficient manner following restaurant protocols.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Discarded outdated or spoiled food items from storage areas regularly.
- Set up work stations prior to opening to minimize prep time.
- Processed incoming deliveries, rotated stock and put away new items in correct locations.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Cleaned kitchen equipment after each use and followed sanitation procedures.
- Adhered to health codes while preparing food items in accordance with safety guidelines.
Customer Service Representative
Country Mart Grocery Store
Coffeyville, KS
01.2013 - 01.2018
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Collected deposits or payments and arranged for billing.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Some College (No Degree) - General Studies
Coffeyville Community College
Coffeyville, KS High School Diploma -
Field Kinley High School
Coffeyville, KS Skills
- Quality control procedures
- Industry standards compliance
- Customer requirements analysis
- Collaboration and teamwork
- Continuous improvement mindset
Timeline
Cap II and Deli
Walmart 1863 Cr 5300
12.2021 - 12.2024
Cashier/Grocery Store Stocker
Dollar General
06.2018 - 06.2019
Cashier Stocker
Braums Ice Cream And Dairy
04.2018 - 01.2021
Food Prep Cook /Customer Service Cashier
Arby's Restaurant
01.2018 - 09.2018
Cadet Officer
Coffeyville Police Dept.
08.2014 - 06.2021
Customer Service Representative
Country Mart Grocery Store
01.2013 - 01.2018
Some College (No Degree) - General Studies
Coffeyville Community College
High School Diploma -
Field Kinley High School