David Free
Edgewood,Tx
Summary
Professional automation analyst with extensive experience in optimizing and streamlining processes. Skilled in scripting, software testing, and implementing automated solutions to enhance efficiency. Strong focus on team collaboration and achieving quantifiable results. Reliable and adaptable, excelling in dynamic environments to meet changing needs.
Overview
21
21
years of professional experience
Work History
Business Automation Analyst I
Centene Corporation
03.2022 - Current
- Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems
- Identify and analyze user requirements, procedures, and problems to improve existing processes
- Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation
My I.T. Consultant
IT Technician
01.2020 - 02.2022
- On-site and also remote technician for clients to troubleshoot and fix hardware or software issues with their workstations
- Troubleshoot any network connectivity issues as well as any network equipment
- Manage server updates on a monthly basis
- Increased project alignment with client objectives by facilitating collaborative workshops and discussions.
- Delivered actionable recommendations, enhancing operational processes based on comprehensive analysis of client challenges.
Macro Developer
Centene
03.2018 - 12.2018
- Batch process various request sent either via e-mail or SharePoint site
- Decided on best course of action to setup macro to process in Excel
- Once completed setup to run via automation, then once complete analyze data make any correction and submit final results
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
Claims Analyst
Centene
03.2016 - 03.2018
- Process claims on individual level from healthcare providers in a steady but efficient manner, be it from a doctor or hospital
CCR
Maximus
03.2011 - 03.2016
- Inbound customer care rep for the State of Texas concerning clients that had Food Stamps and Medicaid
- Assisted those clients with any questions or problems with their accounts
- Troubleshoot any issue or errors on accounts and correct them
- Assisted clients by making any changes that they had on their accounts and processed those changes
Delivery Driver
Pepsi
04.2014 - 10.2014
- Delivered Pepsi products to several different types of retail stores and stocked shelves
Collection Agent
Nationwide Recovery System
11.2011 - 05.2012
- Contacted bad debit files as a third party representee on behalf of a contracted client to either close out the account with a balance in full payment or secure payment arrangements on a monthly basis until account is paid off
- EBO Agent
Equipment Operator
Baker Hughes
01.2011 - 11.2011
- Maintained frac pumps during pressure pumping
- Transported frac pumps and other oilfield equipment to pumping locations
- Rigged up pumps and ground lines to well at start of job, rigged downed pumps and ground lines when job is completed
Teller
My Credit Union
04.2004 - 04.2008
- Made deposits and withdraws on credit union member accounts
- Also processed loan payments
- Assisted loan department with loan applications and processing loans
Education
BS - Information Technology: Data Networking and Security
Liberty University
05.2022
Diploma -
Edgewood H.S.
01.2001
Skills
- User acceptance testing
- Business process analysis
- Security protocols
- Application support
- Data analytics
- Network administration
- Scripting languages
- Test automation
- System testing
- Test planning
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Time management
- Multitasking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Self motivation
- Network configuration
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Business Automation Analyst I
Centene Corporation
03.2022 - Current
My I.T. Consultant
IT Technician
01.2020 - 02.2022
Macro Developer
Centene
03.2018 - 12.2018
Claims Analyst
Centene
03.2016 - 03.2018
Delivery Driver
Pepsi
04.2014 - 10.2014
Collection Agent
Nationwide Recovery System
11.2011 - 05.2012
CCR
Maximus
03.2011 - 03.2016
Equipment Operator
Baker Hughes
01.2011 - 11.2011
Teller
My Credit Union
04.2004 - 04.2008
Diploma -
Edgewood H.S.
BS - Information Technology: Data Networking and Security
Liberty University
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