David Galante
Fitzwilliam,NH
Summary
Hardworking and reliable Customer Service/Sales Representative with strong ability in communication. Offering decades of customer service and sales knowledge. comfortable working with computers iPads working the phones, professionally and efficiently. Most importantly, listening to customers. I have a very mold temperament and have dealt with happy and unhappy customers multiple times over the years. Highly organized, proactive and punctual with team-oriented mentality.
Overview
30
30
years of professional experience
Work History
Commercial Account Manager
Advance Auto Parts
Jaffrey, NH
12.2006 - 04.2023
- Assessed client needs, provided quotes and made recommendations for Automotive Program services. We grew our Technet Care Care program year over year. More than 30 active shops in our 5 stores. We signed multiple shops in 2022 for Tool and Equipment Rewards. We gained commitment for over $200,000 in T&E sales for 2022. Implemented over 30 active stocking dealer accounts.
- Pursued payment requests on past due accounts, implemented account creation and new credit accounts through Salesforce. trained and enrolled our commercial accounts in e-bill for more efficient account management.
- Achieved sales goals consistently. we improved our overall numbers year over year. At the height of managing 5 commercial programs. We consistently hit $550,000 per period/month and consistently hit our stack numbers annually.
- Researched innovative solutions for existing and new prospects. We often attended tool and equipment seminars, Sales training and E-learning. Also collaborated with product specialist, my fellow CAM's and CSM. We improve our knowledge through online research as needed to successfully service our customers and share the needed info with the stores and upper management.
- Prepared financial agreements, prepared and implemented rebate agreements, account creation, pricing, online technicians training and facilitated in person technicians training. Any administrative need, such as customer info, update email contact info address change. This was performed in Salesforce at a high-level.
- Responded to incoming emails, company requests and client inquiries. We executed 50 in person calls per week and 20-40 in and out bound calls per week. Also collaborated with our 5 stores a minimum of once a week strategizing our action plans. Reviewing target numbers in Oracle. Also collaborated with our DM/OPS partners for store action plans. We attended weekly, monthly sales meetings in person and via Teams. Streamlined communication with customers and the stores, using Oracle dashboard, salesforce, outlook, and multiple conversations via phone and in person.
- Performed annual reviews in person with accounts, increasing retention of current clients. Discussed future plans for their business and put together business plans to achieve customers goals.
- Assisted clients with completing labor claim requests, facilitated prompt response from Advance Auto and part vendors. Also followed up with claim status. Assisted clients with program sales, e-services such as online billing/e-bill, online commercial ordering website and the suit of e-services offering from Advance Auto Parts.
- Developed rapport and increased business revenue by hosting lunch-ins, open house meetings and training events for existing and prospective clients.
- Used excellent verbal skills to engage customers in conversation. Provided consultative sales and sound business advice, asking open ended questions, direct questions to uncover customer needs, customer pain points in order to move the sales process forward.
- We were recognized for Carquest Salesman of the year 2013/2014 and traveled with the company. Platinum Performer 2014/2015 traveled to Florida for Company Convention. Won the Leadership Circle trip and awards 2015/2016. Top 1% for sales performance in the organization for Commercial Account Managers. Again traveled with the company to the Caribbean. Recognized for the Travel Promotion sales contest 2016/2017. Traveled and hosted our best customers in Cancun. We also won CarQuest Starters and Alternators contest 2020/2021. $5000 prize
Outside Sales Representative
Sanel Auto Parts
Jaffrey, NH
01.1993 - 12.2005
- Established new customer accounts. Strategized with store teams, cold calling and consist follow up visits.
- Forged longtime and lasting relationships with key customers to cultivate loyalty.
- Demonstrated products and specific features at customer locations and special events.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Conducted on-site, Lunch and Learn and in person meetings for product and program demonstrations to highlight features, answer customer questions
- Facilitated educational technician training seminars and product demonstrations
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Attended trade shows, conferences and seminars to promote my education and develop new business opportunities.
- Performed cold-calling and follow-ups with leads and secured a constant pipeline of new commercial business to target with our Operations and Store Teams
- Achievements-I began my career as a driver and wore multiple other caps inside the four walls of the store. Got my first opportunity For out side sales in the year 2000. Our store numbers for the early years of the 2000’s earned myself a company trip the Las Vegas with senior leaders
Education
GED -
State of New Hampshire
Keene, NH06.2000
Skills
- Effective customer upselling
- Team member motivation
- Troubleshooting
- Organizational skills
- Active listening
- Good work ethic
- Basic math
- Microsoft Office
- Friendly, positive attitude
- People skills
Timeline
Commercial Account Manager
Advance Auto Parts
12.2006 - 04.2023
Outside Sales Representative
Sanel Auto Parts
01.1993 - 12.2005
GED -
State of New Hampshire
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