David Garcia
Nashville,United States
Summary
Organized and dependable Internal Auditor who is well versed in compliance within the Financial Services industry. I excel at managing multiple priorities with a positive attitude while working independently or within a team setting with a will to take on added responsibilities to help my department excel with deadlines. Strong in analytical, problem-solving, and decision-making skills, along with a keen attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Internal Auditor
Cornerstone Financial Credit Union
10.2022 - Current
- Perform independent audits and examinations of the institutions' financial records and policies to ensure compliance with laws and regulations
- Conduct Access Control management audits
- Collaborate and perform quarterly Investment and Lending Audits
- Execute annual Human Resources compliance review
- Create quarterly written reports to be presented to the Board of Directors and President detailing audits completed since the previous report
- Assist in new audit implementations and execute ongoing projects as needed (Policy Revisions, Fraud review, Etc.)
Loan Quality Control Specialist
Cornerstone Financial Credit Union
02.2022 - 10.2022
- Review and analyze consumer loan applications for accuracy and completeness
- Ensure that all loan documentation complies with internal policies, federal and state regulations, and industry best practices
- Identify and report any discrepancies or deficiencies in loan files and work with the appropriate personnel to resolve issues
- Conduct regular audits of underwriting decisions and loan servicing activities to ensure consistency and adherence to established guidelines
Financial Services Officer
Ascend Federal Credit Union
10.2019 - 02.2022
- Receive and address customer complaints, investigate the root cause and managing related corrective measures
- Analyze member needs, match products/services to maximize member relationships with the credit Union with an effort to increase member knowledge, and financial stewardship
- Open new accounts, revise existing accounts, complete direct deposit requests and internal transfers and update accounts accordingly
- Responsible for cross offering services and making referrals for goal attainment based on the credit unions policies while building successful long term relationships with members
Care and Experience Agent
Advance Financial
11.2017 - 10.2019
- Increase efficiency and performance by monitoring team member productivity and providing feedback
- Verify and update customer account information for their loans as necessary
- Meet daily, monthly, and quarterly metrics based off of customer service related measures
- Work cross functionally with internal teams and departments to ensure a seamless customer experience
- Follow up with customers about resolved issues to maintain high standards of customer service
- Investigate customer complaints and escalated issues to address critical requests
Education
Bachelor Of Business - Business Administration
Capella University
12.2024
High School Diploma -
Madison Academy
05.2015
Skills
- Microsoft Office
- Internal Controls
- Risk Management
- HR policies and procedures
- Quality Control
- Compliance
- Data Analysis
Certification
Google Data Analytics - Grow with Google on Coursera, D5KMWE4Z26A9
Timeline
Internal Auditor
Cornerstone Financial Credit Union
10.2022 - Current
Loan Quality Control Specialist
Cornerstone Financial Credit Union
02.2022 - 10.2022
Financial Services Officer
Ascend Federal Credit Union
10.2019 - 02.2022
Care and Experience Agent
Advance Financial
11.2017 - 10.2019
Bachelor Of Business - Business Administration
Capella University
High School Diploma -
Madison Academy
Google Data Analytics - Grow with Google on Coursera, D5KMWE4Z26A9
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