David Garcia
Miami,FL
Summary
Well-qualified professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
7
7
years of professional experience
Work History
Material Damage Claims Adjuster
National General Insurance Company
06.2022 - 07.2024
- Identified subrogation opportunities through careful analysis of accident details, recovering funds for the company when appropriate.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate updates on claim status.
- Collaborated with repair shops to ensure timely and cost-effective repairs, ultimately saving company resources.
- Effectively documented all communications related to claims handling for easy reference in future situations or disputes that may arise later on.
- Reduced fraudulent claims by thoroughly investigating each case and gathering relevant evidence.
Customer Relations Specialist
Redline Medical LLC
08.2021 - 06.2022
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Completed data entry tasks with accuracy and efficiency using MS Excel, Outlook and Google Sheets.
- Logged call information and solutions provided into internal database.
- Responded to customer requests for products, services and company information.
Operations Manager
Global Medical Solution Group Corp
06.2020 - 07.2021
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Operated machining equipment safely with team of operators.
Retail Sales Representative
Nike Factory Outlet
11.2019 - 05.2020
- Welcomed customers and provided assistance in locating and purchasing products.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Recommended merchandise to customers based on needs and preferences.
- Helped customers complete purchases, locate items and join reward programs.
Store Manager
Style With Stella
10.2017 - 10.2019
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Education
Associate of Arts - Economics
Miami Dade College
Miami, FL08.2022
High School Diploma -
American World Wide Academy
Miami, FL06.2020
Skills
- Strong Decision Making Skills
- Strong Multi-Tasking Skills
- Critical thinking and Problem solving
- Detail Oriented
- Microsoft Office
- Organization and Prioritization
- Claims Investigation
- Policy Interpretation
- Team Collaboration
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Material Damage Claims Adjuster
National General Insurance Company
06.2022 - 07.2024
Customer Relations Specialist
Redline Medical LLC
08.2021 - 06.2022
Operations Manager
Global Medical Solution Group Corp
06.2020 - 07.2021
Retail Sales Representative
Nike Factory Outlet
11.2019 - 05.2020
Store Manager
Style With Stella
10.2017 - 10.2019
Associate of Arts - Economics
Miami Dade College
High School Diploma -
American World Wide Academy