Well-qualified professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
7
7
years of professional experience
Work History
Material Damage Claims Adjuster
National General Insurance Company
2022.06 - 2024.07
Identified subrogation opportunities through careful analysis of accident details, recovering funds for the company when appropriate.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate updates on claim status.
Collaborated with repair shops to ensure timely and cost-effective repairs, ultimately saving company resources.
Effectively documented all communications related to claims handling for easy reference in future situations or disputes that may arise later on.
Reduced fraudulent claims by thoroughly investigating each case and gathering relevant evidence.
Customer Relations Specialist
Redline Medical LLC
2021.08 - 2022.06
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Completed data entry tasks with accuracy and efficiency using MS Excel, Outlook and Google Sheets.
Logged call information and solutions provided into internal database.
Responded to customer requests for products, services and company information.
Operations Manager
Global Medical Solution Group Corp
2020.06 - 2021.07
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Trained and guided team members to maintain high productivity and performance metrics.
Operated machining equipment safely with team of operators.
Retail Sales Representative
Nike Factory Outlet
2019.11 - 2020.05
Welcomed customers and provided assistance in locating and purchasing products.
Increased sales by offering advice on purchases and promoting additional products.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Recommended merchandise to customers based on needs and preferences.
Helped customers complete purchases, locate items and join reward programs.
Store Manager
Style With Stella
2017.10 - 2019.10
Completed point of sale opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Rotated merchandise and displays to feature new products and promotions.
Supervised guests at front counter, answering questions regarding products.
Education
Associate of Arts - Economics
Miami Dade College
Miami, FL
08.2022
High School Diploma -
American World Wide Academy
Miami, FL
06.2020
Skills
Strong Decision Making Skills
Strong Multi-Tasking Skills
Critical thinking and Problem solving
Detail Oriented
Microsoft Office
Organization and Prioritization
Claims Investigation
Policy Interpretation
Team Collaboration
Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Material Damage Claims Adjuster
National General Insurance Company
2022.06 - 2024.07
Customer Relations Specialist
Redline Medical LLC
2021.08 - 2022.06
Operations Manager
Global Medical Solution Group Corp
2020.06 - 2021.07
Retail Sales Representative
Nike Factory Outlet
2019.11 - 2020.05
Store Manager
Style With Stella
2017.10 - 2019.10
Associate of Arts - Economics
Miami Dade College
High School Diploma -
American World Wide Academy
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Rezenya WaltonRezenya Walton
Material Damage Analyst at National General Insurance CompanyMaterial Damage Analyst at National General Insurance Company