YADIRA CHAVEZ
San Antonio,TX
Overview
4
4
years of professional experience
1
1
Certification
Work History
Material Damage Claims Adjuster
NATIONAL GENERAL INSURANCE
08.2022 - 10.2023
- Conducted thorough investigations of up to 200 active auto claims at a time to determine cause and extent of damages reported by all parties.
- Maintained accurate documentation of claim details, findings, and communication with involved parties for records and audits.
- Balanced heavy call lines for prompt customer service and claims management, along with exceeding expectations with timed employee metric goals.
All Source Analyst
DIGISTREAM INVESTIGATIONS
01.2022 - 08.2022
- Conducted research assignments, background and social media investigations, metadata preservation and served as a resource for all investigative departments.
- Analyzed open-source intelligence data to identify fraud potential and develop plans of action for customers.
Research Analyst
DIGISTREAM INVESTIGATIONS
05.2021 - 01.2022
- Composed in-depth reports on background data and social media findings for active lawsuits, including liability claims, fraud, and worker's compensation claims.
- Signed off on legal documents and affidavits for court proceedings, as well as testifying for high-value cases.
Resident Assistant
ST. MARY'S UNIVERSITY
05.2019 - 01.2021
- Facilitated social, academic, and personal development of over 5,000 students of the residence halls at theuniversity and enforced Residence Life rules and policies
- Employed critical thinking in fast-paced incidents as first responder and determined emergency or medicalneeds.
Education
Bachelor of Arts - Sociology
ST. MARY'S UNIVERSITY
San Antonio, TX2024
Skills
- Regulatory Compliance
- Claims Investigation
- Liability Determinations
- Policy Interpretation
- Customer Service
- Written and Verbal Communication
- Collaboration
- Creativity
- Critical Thinking
- Problem Solving
- Fraud Detection
- Microsoft Office and Adobe Suite
- Interpersonal Skills
Certification
Certified All Lines Claims Adjuster
Timeline
Material Damage Claims Adjuster
NATIONAL GENERAL INSURANCE
08.2022 - 10.2023
All Source Analyst
DIGISTREAM INVESTIGATIONS
01.2022 - 08.2022
Research Analyst
DIGISTREAM INVESTIGATIONS
05.2021 - 01.2022
Resident Assistant
ST. MARY'S UNIVERSITY
05.2019 - 01.2021
Bachelor of Arts - Sociology
ST. MARY'S UNIVERSITY
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