David George
Casa Grande,AZ
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
20
20
years of professional experience
Work History
Technical Support Representative
IQor Global Services
Tempe, AZ
07.2023 - 05.2024
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Maintained detailed records of customer interactions and transactions.
Meat Cutter
Texas Roadhouse
Casa Grande, AZ
12.2021 - 06.2023
- Stocked display cases with freshly cut meats according to merchandising standards.
- Rotated stock on shelves so that older items were used first while maintaining freshness of product.
- Cleaned work areas including counters, floors, walls and equipment using safe sanitizing solutions.
- Maintained records related to production output such as weights of cuts made per order and day.
Technical Support Representative
ATT
Tempe, AZ
01.2011 - 01.2012
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Documented all activities related to technical support including processes, updates, changes made.
- Demonstrated advanced product knowledge to solve customer issues.
Technical Support Representative
USFamily
Minneapolis, MN
01.2004 - 01.2010
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Monitored customer feedback to ensure high levels of satisfaction.
- Created reports on customer complaints and feedback for management review.
Education
Bachelor of Science - Information Technology
Brown College
Minneapolis, MN01-2004
Skills
- Customer Service
- Application support
- Performance Testing
- Software Installation
- Data Recovery
- Hardware diagnostics
Timeline
Technical Support Representative
IQor Global Services
07.2023 - 05.2024
Meat Cutter
Texas Roadhouse
12.2021 - 06.2023
Technical Support Representative
ATT
01.2011 - 01.2012
Technical Support Representative
USFamily
01.2004 - 01.2010
Bachelor of Science - Information Technology
Brown College
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