Summary
Overview
Work History
Education
Skills
Timeline
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David George

Ballwin,MO

Summary

Accomplished professional with expertise in technical support and client relations, honed at Cognizant. Proven track record in enhancing operational efficiency and achieving high client satisfaction. Skilled in project management and problem-solving, with a focus on driving business growth and optimizing processes. Successfully increased revenue by resolving billing errors and streamlining workflows.

Overview

21
21
years of professional experience

Work History

Technology Analyst Assistant

Cognizant
03.2018 - Current
  • Role: Individual Contributor External Facing Role
  • Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships
  • Successful service delivery
  • Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities
  • Troubleshooting, testing, and resolving reported production support or data issues
  • Maintaining internal and external customer-reported questions, problems, and resolutions following issue management procedures
  • Managing a workload of technical support issues on a timely basis and providing status to external users and internal staff according to the SLA (service level agreement)
  • Ability to work in a fast-paced, self-directed, and team environment as well as excellent problem-solving, organizational skills, and professionalism

Revenue Cycle Specialist

EyeCare Partners
02.2016 - 02.2018
  • Streamlined billing processes to enhance revenue cycle efficiency.
  • Analyzed claims data to identify trends and reduce denial rates.
  • Collaborated with clinical teams to ensure accurate insurance verification.
  • Increased revenue by identifying and resolving billing errors in a timely manner.

Instructor

Missouri College
01.2015 - 01.2017
  • Developed and delivered engaging lesson plans tailored to diverse learning styles.
  • Facilitated interactive classroom discussions fostering critical thinking among students.
  • Assessed student performance using various evaluation methods to ensure understanding.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.

Managing Partner

Accuclaim Medical Billing Services
12.2004 - 12.2014
  • Led strategic initiatives to enhance operational efficiency and drive business growth.
  • Developed and implemented comprehensive business plans aligned with market trends and company objectives.
  • Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
  • Increased client base by implementing effective marketing strategies and fostering long-term relationships.
  • Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
  • Analyzed financial performance metrics to inform strategic decision-making and optimize resource allocation.

Education

MBA - Business

Fontebonne
St. Louis, MO
06-2000

Bachelor of Science - Business

Illinois State University
Normal, IL
06-1983

General Studies

St. Mary's
St. Louis, MO
06-1979

Skills

  • Technical reporting
  • Project management
  • Business process workflow
  • Operations improvement
  • System maintenance
  • Client relations
  • Product development
  • Network maintenance

Timeline

Technology Analyst Assistant

Cognizant
03.2018 - Current

Revenue Cycle Specialist

EyeCare Partners
02.2016 - 02.2018

Instructor

Missouri College
01.2015 - 01.2017

Managing Partner

Accuclaim Medical Billing Services
12.2004 - 12.2014

MBA - Business

Fontebonne

Bachelor of Science - Business

Illinois State University

General Studies

St. Mary's

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David George