Accomplished Senior Director of Support Service with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Reports directly to the Senior Vice President of Operations/ Chief of Ancillary Service for The Mount Sinai Health System. Manages a combined budget of $95 million, 11 direct reports, overseeing 1250 FTEs.
Linen Services, Environmental Services, Clinical Engineering, Patient Transport, Equipment Transport, Relocation Services, Waste Management, and Food & Nutrition.
Operational/Financial Achievements:
Dual reporting structure: Senior Vice President of Operations of The Mount Sinai Health System, as well as the Regional Director of Crothall Healthcare. Managed a combined budget of $8 million, 4 direct reports, overseeing 120 FTEs.
Operational/Financial Achievements:
Dual reporting structure: Senior Director of Hospital Operations for The Mount Sinai Hospital, as well as the Regional Director of Crothall Healthcare. Managed a combined budget of $7 million, 4 direct reports, overseeing 74 FTEs.
Operational/Financial Achievements:
· Reduced premium overtime spend from 17% down to 1% , saving $450k annually
· Eliminated $420k in annual departmental charge backs within the hospital through departmental efficiency
· Department growth by 16 FTEs, totaling 74 hourly FTEs, plus management team
· Reduced patient transport turnaround time by 50%, beating department goals
· Increased productivity by 218%, from 1.6 trips per hour, up to 3.5 trips per hour
· Collaborated with the Chief of the Division of General Surgery, through the subcommittee of the board of trustees, to target points of poor performance of support services
· Oversee 24 hour call center responsible for receiving all Patient Transport and Environmental Services requests
· Work closely with Labor Relations and 1199 leadership to maintain CBA compliance
Senior Director with oversight of two campuses, Mount Sinai Beth Israel, and Mount Sinai Brooklyn. A combined 66 FTEs and $3.5M operating budget.
Operational/Financial Achievements:
Dual reporting structure: Vice President/ CAO of Mount Sinai Beth Israel, as well as the Regional Director of Crothall Healthcare. Manage a combined budget of $3.5 million, 11 direct reports, overseeing 42.7 FTEs.
Operational/Financial Achievements:
· Reorganized department to provide hospital-wide services, expanding to a 24/7 model, in an 1199 Union environment
· Increased FTE count from 18.9 FTEs to 42.7 FTEs
· Increased transport volume by 625% from 37k to 231k transports (annualized)
· Productivity increased over 400%, from .84 trips per hour up to 3.46 trips per hour
· Launched 24/7 services by centralizing services absorbing 13.4 FTEs to support Radiology transports, and 7 FTEs to support ED admissions
· Reduced premium overtime spend from 15% down to 0.06%, saving $90k dollars
· Deployed iPods to staff, increasing hospital productivity by 1,133 hours, saving $30K per month
· Partnered with hospital CMO and CNO, to establish on-demand specimen/blood delivery to the lab and blood bank, placing caregivers back at the bedside. Increased bedside patient care by 2,166 hours per month in effected units
Reported directly to the Director of the Patient Logistics Center, oversight of 22 indirect reports.
Operational/Financial Achievements:
Reported directly to Patient Transport Director, oversight of 35 direct reports.
Operational/Financial Achievements:
President's Award - Crothall Healthcare, Program Implementation, 2015
President's Award for Innovation - Northwell Health, Patient Logistics Center, 2014