Access
David Glotfelty
Baltimore,MD
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
I am seeking a position in a small to mid-sized company that will utilize my technical design and documentation experience as well as my management skills. I have a solid background in designing injection modeled and fabricated parts, managing team members, and interacting with outside resources. I also have over 10 years of experience designing, implementing, and supporting custom Microsoft Office applications built using Access, Excel, Word, and VBA.
Overview
39
39
years of professional experience
Work History
Field Leader
Baltimore County Dept Of Parks And Recreation
09.2022 - Current
- Implemented safety measures on job sites, reducing workplace accidents and ensuring employee wellbeing.
- Conducted regular site inspections to ensure adherence to safety regulations, maintaining a safe working environment at all times.
- Improved team performance by implementing effective communication and collaboration strategies.
- Resolved conflicts among team members proactively, creating a positive working environment conducive to success.
- Collaborated cross-functionally with other departments to streamline processes and improve overall productivity.
Owner
de signare
11.1997 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Design and development of Access/Excel based custom applications to target client needs.
- Mechanical design of fabricated parts and assemblies.
- Interactive software models to simulate product operation.
- Illustrated assembly documentation and end user instruction manuals.
ATM Field Service Technician
Star Financial
01.2021 - 06.2022
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Regional Manager
Off The Shelf
04.2015 - 01.2021
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Server/Trainer
Darden Restaurants, Olive Garden
02.2004 - 09.2014
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Senior designer
LyonSound, Inc
03.1998 - 10.2001
- Company CIO.
- Evaluated project scope and development schedule, and collaborated closely with project owners to establish parameters.
- Coordinate the efforts of outside experts through the design, develop, and production phases of the development life cycle.
- Establish documentation policies and procedures for in-house departments.
- Created engaging presentations showcasing design work for client pitches.
Engineering Support Manager
KSC Industries
04.1994 - 11.1997
- Managed the mechanical design and engineering support department.
- Standardized documentation practices across the department, resulting in improved information accessibility and knowledge sharing among team members.
- Improved engineering support efficiency by streamlining processes and implementing new technologies.
- Met with outside clients in designing and development of new products.
- Interfaced with overseas production units to resolve production problems. Suppliers were located in Mexico, Taiwan, Hong Kong and China.
Project Manager
Polk Audio
03.1985 - 05.1993
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Mechanical and acoustical design of in-wall and book shelf loudspeakers.
- Established drafting/design departmental policies and procedures
- Develop engineering departmental practices to comply with MRPII requirements.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
Bachelor of Science - Mechanical Engineering
Calculus I-III
Differential Equations
Vector Analysis
Physics I-II
Chemistry
Bachelor of Science - Mechanical Engineering
Effective Writing
Electronics, Circuit Analysis
Associate of Science - Business Management
Pre-Calculus
Introduction to Electronics
Accounting
Business Management
Effective Writing
Skills
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Customer Service
- Teamwork and Coordination
- Mechanical Aptitude
- Training and mentoring
- Schematic Interpretation
- Project Management
- Proficient in Ms Office and Adobe Suites
- Schematic Interpretation
- Project Management
- Proficient in Ms Office and Adobe Suite
Software
Excel
Outlook
AutoCAD
Photoshop
Illustrator
Cubase
Interests
Photography
Kayaking
Fine and Digital Art
Music Composition
Hiking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets for Unilever and Sun Products.
- Collaborated with team of 7 in the development of RM3000 3 piece loudspeaker system. The product was the highest margined and most profitable product in the company's product line.
- Achieved industry unique product modeling by introducing Adobe Acrobat interactive documents to mimicking user interaction. The models became part of the production definition for the software developers.
- Supervised team of 24 staff members. scheduling and resolving demand fluctuations for part-time merchandisers in the Maryland-Delaware area.
Timeline
Field Leader - Baltimore County Dept Of Parks And Recreation
09.2022 - Current
ATM Field Service Technician - Star Financial
01.2021 - 06.2022
Regional Manager - Off The Shelf
04.2015 - 01.2021
Server/Trainer - Darden Restaurants, Olive Garden
02.2004 - 09.2014
Senior designer - LyonSound, Inc
03.1998 - 10.2001
Owner - de signare
11.1997 - Current
Engineering Support Manager - KSC Industries
04.1994 - 11.1997
Project Manager - Polk Audio
03.1985 - 05.1993
Johns Hopkins University - Bachelor of Science, Mechanical Engineering
Loyola University Maryland - Bachelor of Science, Mechanical Engineering
Essex Community College - Associate of Science, Business Management
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