Denise Goodrich
American Express Global Business Travel
Angier,NC
1
Certification
17
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Compleat Application Developer
5 Years- Managed mid office support tickets, providing thorough troubleshooting of Compleat routines.
- Collaborated with travel managers to develop tailored Compleat routines that meet specific account needs.
- Developed and maintained applications to enhance user experience and streamline operations.
- Collaborated with cross-functional teams to gather requirements and deliver high-quality software solutions.
- Implemented automated testing procedures, improving code quality and reducing deployment errors.
Product Administrator/Implementation Specialist/Travel Manager
10 Years 7 Months- Managed onsite location operations from start until 2012.
- Responsibilities include overseeing daily operation of on-site travel department, training and managing a staff of full-time agents.
- Establish good customer relations between travel office and travelers.
- Updating/training staff on changing policies and procedures.
- Established strong customer relations between travel office and travelers, enhancing satisfaction and service quality.
- Assumed role of implementation specialist in September 2012, managing mid office products such as Amadeus, Apollo, and Worldspan.
- Collaborated with outside vendors to enhance efficiency in handling online and traditional reservations.
- Obtained IQCX ResRules certification and handled the writing and maintenance of ResRules for all corporate accounts.
- Responsible for programming +QC and Robotics Studios for all Amadeus corporate accounts
Education
Associate of Applied Science - Network Administration
Skills
Application development
Quality assurance
Professional conduct
Department coordination
Client-focused approach
Testing and debugging
Customer support
Communication skills
Technical support
Quality standards
Certification
iQCX ResRules – Cornerstone Information Systems, October 2015, Robotics Studio and +QC – Amadeus, October 2017
Timeline
Compleat Application Developer
American Express Global Business Travel
10.2021 - CurrentRead More
Product Administrator/Implementation Specialist/Travel Manager
Omega World Travel
03.2010 - 10.2020Read More
Keiser University
Associate of Applied Science from Network Administration
Read More