David Graca
Browns Mills,NJ
Summary
Proven Field Service Technician with a history at Verizon, where exceptional customer service and technical troubleshooting skills led to increased satisfaction and trust. Expert in safety management and problem-solving, consistently delivering efficient solutions and fostering team growth. Achieved significant contributions to revenue through insightful sales during service visits.
Overview
23
23
years of professional experience
Work History
Field Service Technician
Verizon
Windsor, NJ
12.2006 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Motor Transport Operator
United States Marine Corps
02.2002 - 02.2008
- Safely transported personnel and cargo under various conditions, adhering to strict safety & combat protocols.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Operated with safety and skill to avoid accidents and delays.
- Contributed to unit preparedness by maintaining an in-depth understanding of equipment capabilities, limitations, and maintenance requirements.
- Expedited cargo loading/unloading processes through streamlined organization techniques that maximized available space in transport vehicles.
- Led a team of Motor Transport Operators through rigorous training exercises, fostering teamwork and honing individual skills to meet mission objectives.
- Ensured mission success by effectively prioritizing tasks based on shifting requirements during high-tempo operations periods.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Dropped and hooked trailers and changed configuration of equipment.
- Assisted in the development of contingency plans for emergency situations or unexpected route changes during transport missions.
- Led convoy operations under challenging conditions, ensuring safe and timely delivery of all cargo.
- Facilitated rapid deployment of transport assets in emergency situations, demonstrating exceptional organizational and leadership skills.
- Oversaw handling and transportation of more than $100,000 in equipment while deployed to Al Assad, Iraq.
Education
High School Diploma - Agriculture
Middlesex Vocational And Technical High School
East Brunswick, NJ06.2001
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Technical Troubleshooting
- Teamwork and Coordination
- Training and mentoring
- Technical Support
- Repair and Installation
- Courteous and Professional
- Device Installation
- Quality Assurance
- System repairs
- Safety Management
- Excellent Communication
- Multitasking Abilities
- Reliability
- Problem-solving abilities
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Field Service Technician
Verizon
12.2006 - Current
Motor Transport Operator
United States Marine Corps
02.2002 - 02.2008
High School Diploma - Agriculture
Middlesex Vocational And Technical High School