David Grahl
Woodhaven
Summary
Well-qualified in technician type roles, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
14
14
years of professional experience
Work History
Lead Customer Service Engineer
Bell and Howell
03.2021 - Current
- Performed daily Preventative Maintenance on all Enduros & Forerunners with task's such as checking motors, programmable logic controllers, process controllers, stepper & servo motors, hydraulic and pneumatic devices.
- Maintained positive working relationship with Wage and investment division (W&I) at the Detroit IRS Site
- Including providing assistance to computer operators to prevent work stoppages
- Full knowledge of data collector units, utility software and job control languages
- Monitor, observe and respond to system messages, isolate the issue and resolve the wide range of equipment problems, failures and malfunctions of Enduro, Forerunner and Commander machines
- Remanufacture Enduro and forerunner inserter machines
- Route electronics and vacuum systems in Enduro and Forerunner machines
- Knowledge of operating an Enduro, Commander and Forerunner Inserters and establishing connection with IQ format
- Utilize NDS to ensure proper execution of IRS standards for mailing documentation
- Full knowledge of operating high speed Enduro and Forerunner mail machines
- Max speed of 10,500 per hour
- Train and assist new Bell and Howell techs to properly run Enduro and Forerunner machines
- Perform system upgrades and improvements for all NDS and IQ equipment
Lead Technician
WOW Cable
07.2014 - 03.2021
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows
- Followed safety practices to safeguard against injury and damage to property
- Managed quality control and maintained high level of customer satisfaction
- Repaired, upgraded and inspected electronic, electrical and mechanical systems
- Tested components, assemblies and systems to diagnose problems
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties
Merchandiser
Costco
09.2013 - 07.2014
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers
- Monitored stock to maintain sufficient quantity of featured product
- Built product displays and placed appropriate signage for merchandise
- Displayed appropriate signage for products and sales promotions
Kitchen Manager
A&W Restaurants
07.2011 - 09.2013
- Trained employees on cooking techniques, safety standards and performance strategies
- Oversaw meal preparation and monitored food handling to encourage safety
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use
- Planned kitchen staff schedules to maximize coverage and encourage collaboration
Education
High School Diploma -
John F Kennedy High School
Taylor, MISkills
- Troubleshooting
- Service Coordination
- Communication
- Customer Service
- Remote support
- Diagnostics
- Problem Solving
- Network diagnostics
- User training
- Product repair
- Escalation management
- Equipment installation
- LAN/WAN
Timeline
Lead Customer Service Engineer
Bell and Howell
03.2021 - Current
Lead Technician
WOW Cable
07.2014 - 03.2021
Merchandiser
Costco
09.2013 - 07.2014
Kitchen Manager
A&W Restaurants
07.2011 - 09.2013
High School Diploma -
John F Kennedy High School
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