David Griffin
Ambler,PA
Summary
Dedicated Customer Service Rep with 3 years of experience in retail and food service industries. Skilled in operating cash registers, maintaining inventory, and fostering a positive service environment. Seeking to leverage customer interaction expertise and problem-solving abilities in a new Customer Service Rep role. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Customer Service Desk Representative with experience in managing diverse consumer inquiries and handling complex customer service issues. Strengths include problem-solving, communication skills, multitasking abilities, and a strong work ethic. Known for maintaining professionalism under pressure and contributing to team success by improving customer satisfaction ratings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
AT&T
Ressiliance enterprices llc
King Of Prussia, PA
08.2024 - 10.2025
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- Negotiated pricing contracts with customers to maximize profits.
- Prepared and delivered appropriate presentations on products and services.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Rep
Lowe's
Hampton, VA
01.2022 - 01.2023
- Managed cash register operations and accurately processed financial transactions, ensuring a seamless checkout experience for customers
- Maintained store appearance and inventory by effectively stocking shelves and utilizing scanners to track merchandise, contributing to a secure and organized work environment
Manager/Crew Member
Dunkin'
01.2020 - 05.2022
- Managed inventory and ensured adequate stocking of merchandise to meet customer needs
- Maintained an organized system for processing and storing incoming shipments, enhancing the efficiency of merchandise handling
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed and implemented strategic plans to achieve company objectives.
Maintenance Assistant
RHA Health Services
Glenside, PA
01.2022 - 04.2022
- Assisted in the upkeep of facilities by performing routine maintenance tasks and responding promptly to service calls
- Aligned and balanced new equipment after installation.
- Created daily, weekly and monthly checklists on building equipment maintenance procedures and kept records of scheduled work.
- Updated maintenance records and logs accurately.
Education
Diploma - Technology Education
Tidewater Technical School
Newport News, VA01-2023
Certificate - Technology Education
Eastern Center For Arts And Technology
01.2021
Skills
- Flexible and adaptable
- Good Telephone Etiquette
- [Equipment] operation
- Organization
- [Type] Software Proficiency
- Friendly, positive attitude
- Critical thinking
- Data entry
- Troubleshooting
- Google drive
- Microsoft office
- Task prioritization
- Basic math
- Attention to detail
- Multitasking Abilities
- Recordkeeping
- Analytical
- Data entry techniques
- Research and analysis
- Fast typing speed
- Strong communication skills
- Document scanning
- Numeric data entry
- Word processing
- Database updates
- Identifying errors
- Complaint resolution
- Account updating
- Product sales
- Positive and professional
- Filing
- Order processing
- Strategic sales
- Researching
- Money handling
- Retail store support
Certification
- EPA Universal
- Drivers License
- HVAC Certificate
- American Red Cross
Timeline
AT&T
Ressiliance enterprices llc
08.2024 - 10.2025
Customer Service Rep
Lowe's
01.2022 - 01.2023
Maintenance Assistant
RHA Health Services
01.2022 - 04.2022
Manager/Crew Member
Dunkin'
01.2020 - 05.2022
- EPA Universal
- Drivers License
- HVAC Certificate
- American Red Cross
Diploma - Technology Education
Tidewater Technical School
Certificate - Technology Education
Eastern Center For Arts And Technology
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