David Groth
Sobieski,WI
Summary
Results-driven Field Operations Supervisor with 20+ years of experience leading field service teams in the telecommunications industry. Background in supervising daily workflow, monitoring compliance, and improving team performance. Skilled in training technicians, evaluating staff, and solving problems to support service quality. Known for clear communication, dependable leadership, and strict safety and quality standards.
Overview
35
35
years of professional experience
Work History
Operations Supervisor
Spectrum
Green Bay, WI
06.2003 - Current
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Monitored team compliance with company policies and procedures.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Evaluated staff performance and delivered actionable feedback for continuous improvement.
- Trained technicians on spectrum safety and quality standards.
- Prepared reports for service activity and workforce performance.
- Assisted spectrum field technicians with optimizing daily service workflows.
Sales Representative
Tri-County Distributors
Appleton, WI
02.2000 - 08.2002
- Built customer relationships through regular follow-up calls.
- Processed customer orders using distributor sales systems.
- Coordinated delivery schedules with warehouse and shipping teams.
Computer Repair Technician
Computer Haus
Shawano, Wisconsin
06.1991 - 08.1999
- Troubleshot and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Diagnosed hardware failures and software issues for Computer Haus customer systems.
- Repaired desktops, laptops, and peripherals using Computer Haus service procedures.
- Installed operating systems, drivers, and security updates on repaired devices.
Education
General Studies
Bellevue University
Bellevue, NEGeneral Studies
University of Wisconsin, Eau Claire
Eau Claire, WIBusiness Administration
N.W.T.C
Green Bay, WISkills
- Workflow optimization
- Technical training
- Performance evaluation
- Employee development
- Team leadership
- Problem solving
- Proficiency with Microsoft Office
- Team motivation
Timeline
Operations Supervisor
Spectrum
06.2003 - Current
Sales Representative
Tri-County Distributors
02.2000 - 08.2002
Computer Repair Technician
Computer Haus
06.1991 - 08.1999
General Studies
Bellevue University
General Studies
University of Wisconsin, Eau Claire
Business Administration
N.W.T.C