David Guidi
Gulfport,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Pool Service Manager
Pinch A Penny Store 003
04.2023 - Current
- Supervised team of 10 pool service technicians and mechanics providing pool maintenance, repairs, and installations to over 650 customers in a territory that spanned 80 square miles.
- Implemented scheduling management system in Pool Care Pro that led to significant increases in timely service calls and increased customer satisfaction.
- Realized 15% efficiency improvement in pools serviced per hour by service technicians.
- Drastically reduced call outs and service technician turnover with spiffs and improvements in employee morale and rapport.
- Designed service and maintenance templates in Pool Care Pro.
- Assisted in accounting and billing of service customers for weekly maintenance, installations, repairs, and equipment sales with PCP.
- Hired and trained service technicians.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Store Manager
Pinch A Penny Store 003
09.2022 - 04.2023
- Increased 2023 sales revenue to over $4 million.
- Counted and reconciled year-end inventory. Reduced inventory loss by 15% with more effective inventory management and reduced theft.
- Increased chemical sales year-over-year by 8% through changes in water test procedures.
- Improved employee knowledge of equipment and emphasized merchandising and displays of new products to improve year-over year sales revenue by 12%.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures
Assistant Store Manager
Pinch A Penny/PoolCorp
08.2021 - 09.2022
- Gained expertise in POS operating software used by Pinch a Penny's corporate stores, including Retail Management Hero and Pool Care Pro
- Handled customer volume as high of 200+ customers per day
- Became proficient at repairing robotic, suction, and pressure cleaners, replacing pump motors and DE filter grids, and advising customers on DIY repairs and installations of pool equipment
- Managed opening and closing, as well as making purchase orders from Sun Wholesale, Allied, and SCP
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Reconciled daily sales transactions to balance and log day-to-day revenue, prepared large cash deposits with zero discrepancies
- Verified inventory counts remained within monthly tolerance levels, reconciled accounts receivable
Sales Associate
Pinch A Penny
06.2021 - 08.2021
- Engaged with customers to effectively build rapport and lasting relationships
- Tracked stock using company inventory management software
- Increased sales by offering advice on purchases and promoting additional products
- Implemented up-selling strategies such as accessories and complementary purchases to boost revenue
- Boosted sales by talking to customers to evaluate requirements and recommend best-fit offerings
Pool Service Technician
Pinch A Penny
07.2020 - 07.2021
- Cleaned and maintained 100+ pools per week with little turnover and high customer satisfaction
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems
- Educated customers in proper pool operation and maintenance
Education
Bachelor of Arts - Communications
University of South Florida
TampaJ.D. -
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Proficient in Retail Management Hero, Pool Care Pro, and Excel
- Work Planning and Prioritization
- Employee Training and Development
- Sales and marketing
- Store and Staff Management
- Customer Service Management
Timeline
Pool Service Manager
Pinch A Penny Store 003
04.2023 - Current
Store Manager
Pinch A Penny Store 003
09.2022 - 04.2023
Assistant Store Manager
Pinch A Penny/PoolCorp
08.2021 - 09.2022
Sales Associate
Pinch A Penny
06.2021 - 08.2021
Pool Service Technician
Pinch A Penny
07.2020 - 07.2021
Bachelor of Arts - Communications
University of South Florida
J.D. -
University of Illinois At Urbana-Champaign
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