Alexandria Drummond
Omaha,NE
Summary
Dedicated Assistant Teacher and Service Manager experienced in classroom management and customer relations. Achieved student engagement and retention through tailored lesson plans and effective communication strategies. Focused on fostering growth and satisfaction through careful monitoring of academic progress and proactive issue resolution.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Pool Service Manager
Omaha Country Club
Omaha, Nebraska
04.2026 - Current
- Trained and mentored staff on service best practices and standards.
- Implemented service protocols to enhance efficiency across all departments.
- Managed staff schedules and coordinated training for new team members.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Oversaw daily restaurant operations and ensured compliance with health regulations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server
Omaha Country Club
Omaha
05.2024 - Current
- Provided exceptional customer service in a high-end dining environment.
- Provided excellent customer service in a fast-paced sports bar environment.
- Took customer orders accurately and efficiently for food and beverages.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed reservations and seating arrangements efficiently during peak hours.
- Trained new servers on fine dining protocols and service standards.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
Server
DJs Dugout
Omaha, Nebraska
08.2023 - 01.2024
- Provided excellent customer service in a fast-paced sports bar environment.
- Took customer orders accurately and efficiently for food and beverages.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
Assistant Teacher
The Hills Montessori Omaha
Omaha, NE
03.2020 - 05.2023
- Instructed and assisted children with eating, toileting, and resting to foster healthy personal habits.
- Monitored student progress to ensure cooperation and growth.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Monitored student progress to promote cooperation and developmental growth.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Communicated regularly with parents to update on student progress, coordinate meetings, and enhance overall student well-being.
Barista Manager
Scooter's Coffee
Omaha, NE
07.2021 - 09.2022
- Greeted customers and took beverage orders, providing tailored recommendations based on individual taste preferences to enhance customer satisfaction.
- Maintained cleanliness, organization, and sanitation of food and beverage products, ensuring high-quality standards and a safe environment for customers.
- Demonstrated a calm demeanor while managing customer interactions during busy periods and special events.
- Trained new employees on operational procedures and modeled front and back house duties, facilitating smoother onboarding and team integration.
Cashier
HyVee
Omaha, NE
01.2021 - 08.2021
- Processed payments using cash register and POS system, ensuring accurate transactions.
- Responded to customer inquiries at the store and provided store information.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout areas for a pleasant experience.
Education
High School Diploma -
Omaha Northwest Magnet High School
Omaha, NESkills
- Pool Chemical Management
- Water Quality Testing
- Equipment Maintenance
- Scheduling coordination
- Client Consultation
- Care Coordination
- Staff training
- Supply Chain Management
- Attention to Detail
- Critical Thinking
- Problem solving
- Conflict management
- Conflict resolution
- Lesson Planning
- Learning Assessments
- Curriculum Development
Certification
- CNA License
Timeline
Pool Service Manager
Omaha Country Club
04.2026 - Current
Server
Omaha Country Club
05.2024 - Current
Server
DJs Dugout
08.2023 - 01.2024
Barista Manager
Scooter's Coffee
07.2021 - 09.2022
Cashier
HyVee
01.2021 - 08.2021
Assistant Teacher
The Hills Montessori Omaha
03.2020 - 05.2023
High School Diploma -
Omaha Northwest Magnet High School