David Habib
Buford,GA
Summary
Retail Manager 10 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Retail Associate Manager
T-Mobile USA
08.2007 - Current
- Train mobile associates to graduates to mobile experts
- Ceate a positive culture for mobile experts to thrive in
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Actively pursued personal learning and development opportunities.
- Responded to customer questions and requests in a prompt and efficient manner.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Increased sales through effective upselling techniques and in-depth product knowledge.
Retail Sales Consultant
Sprint
08.2007 - 04.2013
- Helped drive sales goals and achieve monthly quotas.
- Dedicated to continuously improving sales abilities and product knowledge.
- Achieved sales goals and service performance requirements through new customer sales.
- Prepared merchandise for sales floor.
- Identified and qualified customer needs, and developed sales strategies.
- Consistently hit and exceeded sales goals by 20%.
Education
High School Diploma -
Newtown High School
Elmhurst, NYCurrent
Associate of Arts -
Queens College of The City University of New York
Flushing, NY2003
Skills
- Hard worker and dependable
- Exceptional communication skills
- Quick learner
- Training development aptitude
- Proficient in cash management
- Consistently meet goals
- Sales Coaching
- Sales strategy development
- Delegation and Supervision
- Conflict resolution
- Customer service-oriented
- Organized
- Deadline-oriented
- Team Development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Over 15 years of customer service and retail experience
- Quarterly Winner Circle
- Pinnacle club winner
- Played a key role in being number one in the district, market and the area
Timeline
Retail Associate Manager
T-Mobile USA
08.2007 - Current
Retail Sales Consultant
Sprint
08.2007 - 04.2013
High School Diploma -
Newtown High School
Associate of Arts -
Queens College of The City University of New York
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