DAVID HALL
Pikesville,MD
Summary
I am a highly motivated student seeking to enter the workforce. I am dedicated to acquiring practical experience and consistently exhibit prompt and efficient task completion, whether working independently or collaboratively. Known for my dependability and reliability, I am fully prepared to contribute to your company's success. I am eager to learn and grow within your organization, and I am excited about the opportunity to make a positive impact.
Overview
1
1
Certification
Work History
IT Trainee
NPOWER
08.2023 - 01.2024
- Managed virtual machines using VMware vSphere or Microsoft Hyper-V platform
- Resolved technical problems by identifying root causes and implementing solutions
- Monitored server performance metrics such as CPU usage, disk I and O, memory utilization
- Provided technical support to users with various IT issues, including software installation, hardware troubleshooting, and network connectivity
- Learned and applied new concepts, processes and tools
Education
Information Technology
Certification in Information Technology
High School Diploma
Skills
- Software Installation
- Hardware Understanding
- Desktop Support
- Hardware Installation
- Issue Troubleshooting
- Security Monitoring
- Software Testing
- End-User Support
- Presentation Skills
- Networking
- Firewall Configuration
- Computer Operating Systems (Linux, Windows)
- Remote access software (RealVNC)
Certification
Google IT Support Professional
State
MD
City
Pikesville
Zip
21208
Personal Information
Title: IT Technical Support
References
- Joseph Rodriguez, NPower, Technical Trainer, joseph.rodriguez@npower.org
- Donovan Brooks, Npower, Technical Trainer, Donovan.brooks@npower.org
- Kyasia Harper, Npower, Technical Trainer, kyasia.harper@npower.org
- Shannon Burt, Npower, Technical Trainer, Shannon.burt@npower.org
Timeline
IT Trainee
NPOWER
08.2023 - 01.2024
Information Technology
Certification in Information Technology
High School Diploma