Summary
Overview
Work History
Education
Skills
Websites
Certification
State
City
Zip
Personal Information
References
Timeline
Generic

DAVID HALL

Pikesville,MD

Summary

I am a highly motivated student seeking to enter the workforce. I am dedicated to acquiring practical experience and consistently exhibit prompt and efficient task completion, whether working independently or collaboratively. Known for my dependability and reliability, I am fully prepared to contribute to your company's success. I am eager to learn and grow within your organization, and I am excited about the opportunity to make a positive impact.

Overview

1
1
Certification

Work History

IT Trainee

NPOWER
08.2023 - 01.2024
  • Managed virtual machines using VMware vSphere or Microsoft Hyper-V platform
  • Resolved technical problems by identifying root causes and implementing solutions
  • Monitored server performance metrics such as CPU usage, disk I and O, memory utilization
  • Provided technical support to users with various IT issues, including software installation, hardware troubleshooting, and network connectivity
  • Learned and applied new concepts, processes and tools

Education

Information Technology

Certification in Information Technology

High School Diploma

Skills

  • Software Installation
  • Hardware Understanding
  • Desktop Support
  • Hardware Installation
  • Issue Troubleshooting
  • Security Monitoring
  • Software Testing
  • End-User Support
  • Presentation Skills
  • Networking
  • Firewall Configuration
  • Computer Operating Systems (Linux, Windows)
  • Remote access software (RealVNC)

Certification

Google IT Support Professional

State

MD

City

Pikesville

Zip

21208

Personal Information

Title: IT Technical Support

References

  • Joseph Rodriguez, NPower, Technical Trainer, joseph.rodriguez@npower.org
  • Donovan Brooks, Npower, Technical Trainer, Donovan.brooks@npower.org
  • Kyasia Harper, Npower, Technical Trainer, kyasia.harper@npower.org
  • Shannon Burt, Npower, Technical Trainer, Shannon.burt@npower.org

Timeline

IT Trainee

NPOWER
08.2023 - 01.2024

Information Technology

Certification in Information Technology

High School Diploma
DAVID HALL