RAYMOND JAMES NORTHAN III
Sicklerville,NJ
Summary
Accomplished and adaptable Army Veteran offering over 20 years of diverse experience in technical support, operational efficiency, security protocols, and impactful team leadership. Demonstrated expertise in identifying and resolving critical operational challenges, implementing innovative solutions to enhance efficiency and productivity, and establishing robust security frameworks to safeguard organizational assets. Successfully led and mentored teams, fostering a culture of accountability and high performance. Proven ability to excel in demanding environments, consistently exceeding expectations in customer satisfaction, problem resolution, and maintaining critical operational systems. A highly motivated and disciplined professional seeking to leverage extensive experience to contribute strategically to organizational growth.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Systems Coordinator Trainee | Inventory Analyst
Social Security Administration
10.2015 - 10.2021
- Provided tier 1 and tier 2 level technical support for over 200 end-users, troubleshooting various hardware, software, and basic network issues, minimizing user disruptions.
- Researched and evaluated problematic trends in customer support requirements for various systems, providing feedback that could inform us of improvements to new or modified services.
- Documented problem resolutions and contributed to a standardized knowledge base for future reference.
- Managed and addressed a wide range of customer inquiries and performance requirements related to IT support.
- Independently resolved many technical problems within my scope of responsibility, escalating complex issues to specialized experts as needed.
- Supported the management, configuration, and maintenance of Windows-based servers and client systems, ensuring operational stability and security through installations, updates, and troubleshooting.
- Managed user accounts and access controls within an Active Directory environment, applying Group Policy principles for standardized configurations.
- Implemented security updates and patches across client workstations, contributing to the overall security posture of the environment.
- Gained foundational understanding of storage management through the implementation and maintenance of IT-driven inventory systems, ensuring data integrity and availability.
- Utilized basic scripting (e.g., batch scripts) to automate routine software deployment and configuration tasks, improving efficiency.
- Monitored system performance through end-user feedback and basic system checks, identifying and resolving potential issues.
- Adhered to established IT security policies and procedures in all system-related activities.
Sergeant
US Army | Pennsylvania Army National Guard
09.2000 - 11.2013
- Cultivated a high-performing team environment through effective mentorship, coaching, and counseling, fostering strong team cohesion and morale.
- Demonstrated exceptional communication and interpersonal skills in maintaining team morale and discipline, ensuring clear and effective communication in high-stress environments.
- Effectively managed personnel, equipment, and supplies during complex operations, ensuring strict accountability and operational readiness through meticulous planning and execution.
- Ensured seamless communication in critical environments by configuring and maintaining sophisticated communication equipment, guaranteeing reliable connectivity.
- Supported critical mission operations by expertly configuring and maintaining communication equipment, ensuring uninterrupted and reliable connectivity in high-pressure environments.
- Ensured accountability and adherence to established policies, procedures, and standards of conduct.
- Resolved team conflicts and performance issues fairly and effectively, maintaining morale and team cohesion.
- Managed team schedules, assignments, and resource allocation to optimize efficiency and meet deadlines.
Education
Master of Information Technology Management - Cloud Computing
Keller Graduate School of Management
Iselin, NJ12.2025
Graduate Certificate - Information Security
Keller Graduate School of Management
Iselin, NJ05.2025
Bachelor of Science - Computer Information Systems - Cyber Security
DeVry University
Iselin, NJ10.2024
Skills
- Application Installation
- Desktop Configuration
- Local Area Network Design
- Basic Network Security
- Local Area Network Operation
- Customer Support
- Local Area Network Planning
- User Access Management
- Operational Oversight
- Team Collaboration
- Network Problem Resolution
- Hardware Troubleshooting
- Software Installation
- System Security Management
- Vulnerability Identification
- Software Configuration
- Active Directory
- Vulnerability Classification
- Process Implementation
- Incident Resolution
- Incident Management
- Cloud Infrastructure
- User training and support
- Asset Information Maintenance
- Technician Collaboration
- Network Maintenance
- Security Best Practices
- Penetration Testing
- Workflow Optimization
- Inventory Management
Certification
CompTIA A+, In Progress
Timeline
Systems Coordinator Trainee | Inventory Analyst
Social Security Administration
10.2015 - 10.2021
Sergeant
US Army | Pennsylvania Army National Guard
09.2000 - 11.2013
Bachelor of Science - Computer Information Systems - Cyber Security
DeVry University
Master of Information Technology Management - Cloud Computing
Keller Graduate School of Management
Graduate Certificate - Information Security
Keller Graduate School of Management
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