Latricia Bellamy
Clayton,NC
Summary
Dynamic and seasoned analyst with over two decades of comprehensive experience in enhancing operational efficiencies, spearheading strategic initiatives, and leading transformative functional efforts. Demonstrates a strong passion for nurturing and guiding high-performance teams within diverse technological and disciplinary landscapes. Commits to excellence in strategy development, fostering collaboration, standardization processes, and the analytical design, implementation, and maintenance of applications that surpass user and organizational expectations. Adept at steering projects through the entire product deployment lifecycle, encompassing strategic planning, funding, procurement, engineering, deployment, testing, and risk management to amplify customer satisfaction and network dependability.
Overview
15
15
years of professional experience
Work History
Applications Systems Analyst
State of North Carolina
04.2017 - Current
- Spearheaded analysis and documentation of business processes for the Department of Information Technology (DIT) billing operations, enhancing procedural clarity and efficiency in compliance with secured government data that is critical to operation
- Led daily application data reviews to guarantee accuracy and completeness, mitigating potential discrepancies
- Assess the current state of the application, identifying aspects which could enhance or improve the overall billing operational performance examining system operations, telecom, shared services business functions, related to NetPlus business rules and system processes within Department Information Technology
- Played a key role in client service, resolving billing inquiries and producing detailed reports to meet management and client needs submitted via ServiceNow
- Managed project timelines and resources independently, leading successful implementation efforts and ensuring optimal client problem resolution
- Query using reporting dating from Structured Query Language (SQL).
- Conducted testing of new application systems prior to production deployment to ensure functionality and performance standards are met.
- Supported end-users by providing training on new features or functions added into the applications systems environment.
- Assisted in developing change management plans for deploying upgrades or patches into production environments.
- Participated in design reviews with stakeholders to discuss proposed changes or enhancements being made to the applications.
- Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
- Created user stories, use cases, process flows, data flow diagrams and other design documents for application systems development projects.
- Revamped existing system to improve functionality or repurpose for new requirements.
- Designed and implemented security measures to protect data.
- Tested, maintained and monitored computer programs and systems.
- Developed and managed project plans while providing status updates to management.
- Defined application problems by consulting with clients to evaluate procedures and processes.
Information Technology (IT) Analyst (Cisco)
02.2016 - 04.2017
- Managed Cisco site locations to TSO VoIP to be submitted to Verizon for migration
- Designed Session Initiation Protocol (SIP) migration of Cisco campuses to Verizon platform
- Track multiple site locations of numbers to port during SIP migration by requesting customer service records (CSRs).
- Developed and implemented IT solutions to streamline business processes.
- Conducted requirement gathering sessions with stakeholders and users.
- Performed system analysis, design and development of software applications.
- Assisted in deploying new systems and services into production environment.
- Utilized tools like JIRA and Confluence for tracking project progress.
- Ensured compliance with industry standards while developing or deploying new IT solutions.
- Stayed up to date on information technology trends by attending training and conferences.
- Liaised with third-party vendors to resolve issues and evaluate platforms.
- Developed and managed project plans while providing status updates to management.
IT Developer/Engineer (United States Postal Service)
01.2015 - 02.2016
- Coordinated with vendors to provision voice/data services, directly supporting USPS operational requirements
- Updated and managed TEM templates and databases, facilitating the IPT upgrade process
- Reviewed and added site considerations for Internet Protocol Telephony (IPT) upgrade in IPT Tool Database
- Adhered to federal government compliance and integrity standards
- Maintained Public Trust Security Clearance, underscoring a strong commitment to data integrity and security.
- Deployed application updates in a timely manner according to project timelines.
- Analyzed user requirements and provided solutions based on their specific needs.
- Participated in meetings with stakeholders to discuss product roadmap initiatives.
- Assessed project scope to identify necessary requirements.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Identified opportunities for process improvements to decrease in support calls.
- Ensured compliance with security policies when developing IT solutions within an organization.
Supervisor Coordinator (CenturyLink)
02.2014 - 05.2014
- Ensured timely completion of service orders, managed customer complaints, and coordinated response efforts to service outages and major cable damages.
- Directed and supervised team of 15 employees in daily operations.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Evaluated needs of departments and delegated tasks to optimize overall production.
IT Analyst, (Allscript Healthcare)
07.2013 - 01.2014
- Conducted comprehensive telecom expense management for major corporations, including invoice processing, inventory management, and billing discrepancy resolution
- Facilitated business meetings and coordinated with project management offices to ensure project implementation and completion, saving companies over $1M through diligent audit and disconnect processes.
- Collaborated with infrastructure personnel and departmental managers to identify, develop and implement cost-saving technologies.
- Liaised with third-party vendors to resolve issues and evaluate platforms.
- Ensured compliance with industry standards while developing or deploying new IT solutions.
- Assisted in deploying new systems and services into production environment.
IT Analyst, (Truist formerly BB&T)
09.2009 - 07.2013
- Facilitated business meetings and coordinated with project management offices to ensure project implementation and completion, saving companies over $1M through diligent audit and disconnect processes
- Coordinated with Engineering and IT Client Delivery (ITCD) by creating customer service tickets for site visits with field team to check phone line usages
- (POTS, circuits, PRI)
- Point of contact for communication and coordinating meetings for project status and schedules
- Managed master schedule project completion saving over $5M on revenue.
- Developed and implemented IT solutions to streamline business processes.
- Collaborated with team members to deliver projects within scheduled deadlines.
- Liaised with third-party vendors to resolve issues and evaluate platforms.
- Collaborated with infrastructure personnel and departmental managers to identify, develop and implement cost-saving technologies.
- Reviewed technology update proposals and status reports to address company challenges and issues.
- Collaborated with [Job title] to draft customized IT deployment communication and roadmaps.
Education
Bachelor of Business Administration -
Strayer University
06-2009
Skills
- Financial Analysis & Reporting
- Information Systems & Technology
- Vendor & Stakeholder Communication
- Process Improvement & Efficiency
- Training Procedure Implementation
- Application Installation
- Application Process Improvement
- Project Scope Evaluation
- Implementation Management
- Sql Report Creation
- Systems Development Methodology
- Application Support
- User Access Management
- Microsoft Office Suite
- Compliance Understanding
Timeline
Applications Systems Analyst
State of North Carolina
04.2017 - Current
Information Technology (IT) Analyst (Cisco)
02.2016 - 04.2017
IT Developer/Engineer (United States Postal Service)
01.2015 - 02.2016
Supervisor Coordinator (CenturyLink)
02.2014 - 05.2014
IT Analyst, (Allscript Healthcare)
07.2013 - 01.2014
IT Analyst, (Truist formerly BB&T)
09.2009 - 07.2013
Bachelor of Business Administration -
Strayer University
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