Jacqueline Gail Northcutt

• Enhanced application performance by conducting thorough system analyses and implementing necessary updates in Altera(Allscripts) software.
• Reduced software issues by conducting regular testing and troubleshooting, resulting in improved overall system stability.
• Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
• Enhanced application performance by conducting thorough system analyses and implementing necessary updates.
• Streamlined user experience through the optimization of application workflows and interfaces.
• Provided exceptional end-user support, resolving technical issues quickly and efficiently.
• Managed multiple projects simultaneously, ensuring timely completion and adherence to established guidelines.
• Maintained detailed documentation of all application updates and changes to facilitate efficient troubleshooting processes when required.
• Participated in regular team meetings to discuss project progress, challenges faced, and potential solutions, fostering open communication among team members.
• Engaged in continuous professional development opportunities to stay current on industry trends and best practices for application development.
• Served as a liaison between technical teams and key stakeholders, ensuring clear communication of project goals while managing expectations effectively.
• Supported daily operations and system maintenance procedures.
• Performed troubleshooting, maintenance and optimization of Software applications.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

• Enhanced patient care by implementing new clinical application features and functionalities.
• Optimized clinical workflows for improved efficiency and patient outcomes.
• Increased software adoption rates with comprehensive training sessions for healthcare staff.
• Collaborated with cross-functional teams to ensure seamless integration of clinical applications.
• Reduced errors in data entry by creating user-friendly interfaces and streamlined processes.
• Conducted thorough analyses of existing systems to identify areas for improvement and optimization.
• Developed customized solutions to address unique challenges faced by individual healthcare facilities.
• Provided ongoing support to end-users, resolving technical issues promptly and effectively.
• Implemented system upgrades, ensuring minimal disruption to daily operations and maintaining compliance with industry standards.
• Established effective communication channels between IT professionals and healthcare staff, fostering a collaborative work environment.
• Created comprehensive user guides and documentation for ease of reference during software usage.
• Evaluated emerging technologies and assessed their potential impact on current clinical applications infrastructure.
• Delivered high-quality results under tight deadlines, consistently meeting project milestones.
• Applied in-depth knowledge of applications to satisfy customer requirements for enhanced functionality.
• Demonstrated detailed technical knowledge of assigned applications.
• Streamlined information systems, smoothing and simplifying processes to increase accuracy and ease of use.
• Observed company standards for performance for time and supply management practices.
• Answered technical questions regarding business and clinical aspects of application purchase and implementation.
• Translated customer requests into software application solution specifications, appropriate to assigned tasks.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Offered input for complex documents to support client-ready final versions.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.

• Assisted in staff training and development, sharing best practices for revenue cycle management within the team.
• Ensured regulatory compliance throughout the revenue cycle by staying abreast of industry changes and updating internal processes accordingly.
• Optimized charge capture procedures, contributing to more accurate billing statements and higher collection rates.
• Collaborated with other business analysts to streamline tasks and duties in effort to improve overall efficiency.
• Provided valuable insights to leadership by analyzing key performance indicators related to the revenue cycle process.
• Maintained up-to-date knowledge of payer requirements, ensuring accurate billing practices across all departments.
• Analyzed financial and statistical data related to revenue cycle, creating in-depth reports to show KPIs.

• Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
• Reduced errors in billing by accurately maintaining patient records with updated insurance information.
• Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
• Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
• Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
• Expedited patient registration process by efficiently validating eligibility for various insurance plans.
• Maintained up-to-date knowledge of industry trends, changes in regulations, and benefit updates to provide accurate guidance to clients.
• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
• Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
• Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
• Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
• Contributed to company''s bottom line by reducing write-offs due to incorrect or outdated insurance information through diligent verification efforts.
• Implemented improvements to existing verification processes, increasing accuracy rates while reducing time spent on manual tasks.
• Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
• Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
• Complied with HIPAA guidelines and regulations for confidential patient data.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Achieved insurance pre-authorizations to enable timely patient procedures.
• Updated patient records with accurate, current insurance policy information.
• Trained new staff on current, correct insurance verification procedures.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Established and maintained relationships with insurance providers for productive communications.
• Communicated verification and authorization status updates with Type department to facilitate decision-making for patient admissions and insurance coverage.

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
• Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coordinated special projects and managed schedules.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Reported to senior management on organizational performance and progress toward goals.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Evaluated employee records and productivity and submitted evaluation reports.
• Delivered performance reviews, recommending additional training or advancements.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
• Reduced errors in billing by accurately maintaining patient records with updated insurance information.
• Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
• Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
• Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
• Expedited patient registration process by efficiently validating eligibility for various insurance plans.
• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Maintained up-to-date knowledge of industry trends, changes in regulations, and benefit updates to provide accurate guidance to clients.
• Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
• Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
• Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
• Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
• Complied with HIPAA guidelines and regulations for confidential patient data.
• Assisted patients with understanding personalized insurance coverage and benefits.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
• Updated patient records with accurate, current insurance policy information.
• Established and maintained relationships with insurance providers for productive communications.
• Communicated verification and authorization status updates with Type department to facilitate decision-making for patient admissions and insurance coverage.
• Obtained payments from patients and scanned identification and insurance cards.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coordinated special projects and managed schedules.
• Controlled finances to lower costs and keep business operating within budget.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Reported to senior management on organizational performance and progress toward goals.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Defined clear targets and objectives and communicated to other team members.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

• Improved event registration processes by implementing innovative software solutions and streamlining procedures.
• Managed a team of registration staff, ensuring efficient operations and exceptional customer service.
• Developed and maintained comprehensive databases for event registrants, facilitating accurate tracking and reporting.
• Analyzed registration data to identify trends, inform planning decisions, and optimize attendee experience.
• Ensured compliance with industry regulations, maintaining current knowledge of best practices in event management.
• Reduced wait times at events by developing an efficient check-in system using cutting-edge technology solutions.
• Coordinated volunteer schedules to ensure adequate staffing levels during peak periods of event activity.
• Enhanced attendee experiences through personalized communication strategies designed to address individual needs and preferences.
• Developed training programs for registration staff, fostering professional development opportunities and enhancing overall team performance.
• Resolved complex issues related to registrations promptly, demonstrating strong problem-solving skills under pressure.
• Maintained a high level of customer satisfaction by addressing attendee inquiries and concerns with professionalism, empathy, and efficiency.
• Created organized filing system to manage department documents.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Identified and resolved discrepancies and errors in customer accounts.

Extensive Allscripts/Veradigm training for past 7 years in all areas of Business, Scheduling, Clinical Summary Notes, Flowsheets, Patient Flow, Dictionaries, Orders, Order Sets, Transmission Policies, Entering Charges.