Dedicated Security Support Engineer with proven experience in F5 networking products, skilled in escalation management and data analysis. Committed to enhancing customer experience through effective communication and problem-solving.
Overview
18
18
years of professional experience
Work History
Security Support Engineer 2
F5 Networks
Lehi, UTAH
12.2018 - Current
Provided technical support for customers using F5 networking products.
Collaborated with product teams to improve service delivery and customer experience.
Documented troubleshooting steps and solutions for future reference and training.
Managed customer escalations while maintaining effective communication throughout the process.
Assisted in the development of technical documentation for internal use and training materials.
Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
Web Developer
HFB Technologies
St. George, Utah
08.2015 - 12.2018
Developed responsive web applications using HTML, CSS, and JavaScript frameworks.
Collaborated with designers to implement user-friendly interfaces for various projects.
Maintained and updated existing websites to improve functionality and performance.
Integrated third-party APIs to enhance website features and capabilities.
Conducted website testing to identify and resolve bugs before deployment.
Sous Chef
Harmons Grocery Store
St. George, Utah
02.2008 - 08.2014
Supervised food preparation and cooking techniques for quality consistency.
Implemented food safety standards to comply with health regulations.
Assisted in cost control measures through effective portioning and waste management.
Ensured food preparation and presentation met high standards of quality and sanitation.