David Hancock
Mattaponi,VA
Summary
Skilled professional competent in a wide skill set from physical to clerical work. A solid history of success at multiple sites and industries. Keen to offer several years of experience and take on a challenging new role
Overview
26
26
years of professional experience
Work History
Campus Security Officer
Admiral Security Services, Inc.
Newport News, Virginia
09.2019 - Current
- Monitored campus premises to support safety for students and staff.
- Carried out regular patrols to spot and address security risks.
- Responded quickly to incidents and emergencies while coordinating with local authorities.
- Helped manage access control systems to regulate building entry.
- Communicated clearly during safety drills and emergency procedures.
- Wrote detailed security incident reports for management review.
- Trained new security personnel on policies and emergency response procedures.
- Enforced institutional rules, regulations, and laws related to student conduct to maintain safe campus.
- Managed building access controls and developed lock and unlock protocols with key control.
- Responded to emergency calls involving illnesses, accidents, and disturbances.
- Followed established protocol for notifying campus personnel and patrons during emergencies.
- Investigated incidents, collected physical evidence, and interviewed suspects, witnesses, and victims.
- Responded to emergency situations in a timely manner.
- Conducted regular patrols throughout campus to deter property theft, disorderly conduct, and crime.
- Oversaw security, traffic, and crowd control at special events and campus activities to ensure safety and order.
- Worked with local police department personnel as needed to resolve university issues.
- Ensured accurate record-keeping for administrative tasks such as filing paperwork and updating records.
- Prepared incident reports for all security-related incidents encountered during shift.
- Attended training sessions related to safety protocols and emergency response procedures.
- Assisted with crowd control during large sporting events and other special occasions held on campus.
- Identified areas where additional security measures could be implemented.
- Monitored access control systems and CCTV surveillance cameras.
- Provided escorts for students who felt unsafe walking alone late at night.
- Reported maintenance issues such as broken locks or malfunctioning alarms to appropriate personnel.
- Participated in drills designed to test emergency response plans.
- Inspected buildings periodically for signs of vandalism or unauthorized entry.
- Completed required shift logs and reports highlighting routine activities, suspicious circumstances, and critical incidents.
- Recognized and reported unusual behaviors on campus to determine appropriate response.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Deterred criminal activity, vandalism, and misconduct by providing visible security presence at facilities.
Commercial Delivery Driver
Advanced Auto Parts
West Point, Virginia
05.2010 - 08.2019
- Operated delivery vehicle safely and efficiently.
- Delivered packages in a timely manner according to established schedules and routes.
- Delivered auto parts to customers in a timely manner.
- Engaged with customers regarding deliveries to confirm expectations and enhance satisfaction.
- Addressed customer complaints professionally to maintain positive relationships and service quality.
- Notified customers of delays to decrease calls to support.
- Verified customer information such as name, address, phone number and signature for delivery purposes.
- Maintained accurate delivery logs and records.
- Maintained records of goods delivered or returned; completed driver logs and reports.
- Organized and stocked inventory on delivery truck for efficient access during routes. inside the cab of the truck for quick access during deliveries.
- Supported inventory management at delivery locations to ensure availability of products.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Coordinated with team members to ensure smooth operations.
- Cleaned interior and exterior of the delivery vehicle regularly.
- Followed safety regulations and procedures when operating commercial vehicles.
- Followed safety protocols during deliveries and operations.
- Conducted daily pre-trip inspections of assigned vehicle prior to departure.
- Inspected vehicle and maintained gas, oil and water levels.
- Reported mechanical problems encountered with vehicles to dispatch.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Performed basic maintenance on delivery vehicles such as checking oil levels, tire pressure.
- Operated GPS navigation system accurately and efficiently while en route.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Contacted customers prior to delivery to coordinate delivery times.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Presented order bills and collected payments for deliveries.
- Transported and safely delivered items to prevent damage or loss.
- Conducted emergency vehicle repairs to restore safety and dependability.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Conducted emergency vehicle repairs to restore safety and dependability.
Assistant Manager
Movie Gallery
West Point, Virginia
02.2007 - 03.2010
- Managed daily operations of store and ensured smooth workflow.
- Oversaw inventory management and organized product displays, ensuring optimal product availability and appealing presentation.
- Trained new employees on customer service protocols and store policies.
- Resolved customer inquiries and complaints with professionalism and care.
- Ensured compliance with company standards in merchandising and safety practices.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in planning promotional events to attract more customers.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Allocated work responsibilities to ensure efficient workflow and task completion. and monitored performance of project personnel.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Carpenter's Assistant
Martin & Hancock Construction
Mathews, Virginia
11.2006 - 12.2006
- Supported carpenters by accurately measuring and cutting materials for construction projects, ensuring precise fit and quality.
- Installed, assembled, and repaired woodwork, millwork, cabinetry, and trim, enhancing project quality under the guidance of master carpenter.
- Worked with team members to efficiently assemble wooden structures per specifications, contributing to project timelines.
- Maintained tools and equipment, ensuring they were clean and operational.
- Organized materials and supplies for efficient workflow during construction activities.
- Facilitated movement of materials and equipment to ensure timely project progress.
- Followed safety protocols to create a secure work environment on job sites.
- Followed OSHA and corporate safety regulations and procedures.
- Prepared materials for installation by cutting them accurately on the job site.
- Performed tie spacing layout to measure, mark and cut material.
- Sanded surfaces to remove ridges, tool marks and glue.
- Cleaned job site after work completion and disposed of debris in proper containers.
Cart Pusher
Walmart
Gloucester, Virginia
06.2003 - 08.2003
- Collected and organized shopping carts from parking lot and store entrances.
- Ensured safety by following proper cart retrieval procedures and protocols.
- Coordinated with team members to optimize cart flow throughout the store.
- Ensured that all safety rules were followed while operating motorized cart pushers.
- Implemented safety protocols to prevent accidents in cart usage areas.
- Enforced facility policies regarding cart usage to ensure compliance.
- Adapted to varying weather conditions while performing outdoor tasks effectively.
- Maintained cart corrals ensuring all carts are present at all times.
- Retrieved carts from docking areas in retail parking lots.
- Sorted and arranged shopping carts in designated storage bay to maintain order. after returning from parking lot.
- Monitored and reported damaged carts for repair or replacement.
- Inspected carts for damages or broken parts and reported them to supervisor.
- Repaired damaged shopping carts to ensure functionality.
- Cleaned carts after each use using cleaning solutions and cloths.
- Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
- Assisted customers with loading purchases into vehicles to improve their shopping experience. their purchases into their vehicles.
- Communicated with management about inventory levels of shopping carts regularly.
- Followed company policies related to health and safety regulations at all times.
- Ensured all carts are in working condition and reported any damages.
Stocker
Food Lion
Gloucester, Virginia
05.2000 - 09.2000
- Restocked goods to maintain optimal inventory levels throughout shifts.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Monitored expiration dates and removed outdated items to maintain product freshness and quality for customers.
- Eliminated expired products from shelves to enhance product freshness.
- Faced products on shelves and displays to meet company policies.
- Maintained cleanliness of stock areas to ensure safety and efficiency.
- Collaborated with team members to develop effective product placement strategies that improved visibility.
- Optimized storage areas to improve accessibility and efficiency.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Participated in physical inventories of stock on hand periodically.
- Assisted customers in locating items and resolving inquiries to enhance shopping experience.
- Provided customer service by answering questions about product location, price and availability.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Packed boxes for shipment using appropriate packing materials.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
High School Diploma -
Calbert Academy
Baltimore, MD06-1998
Skills
- Safety inspections
- Public safety
- Documentation and reporting
- Attention to detail
- Communication skills
- Written communication
- Problem solving
- Decision making
- Punctuality
Timeline
Campus Security Officer
Admiral Security Services, Inc.
09.2019 - Current
Commercial Delivery Driver
Advanced Auto Parts
05.2010 - 08.2019
Assistant Manager
Movie Gallery
02.2007 - 03.2010
Carpenter's Assistant
Martin & Hancock Construction
11.2006 - 12.2006
Cart Pusher
Walmart
06.2003 - 08.2003
Stocker
Food Lion
05.2000 - 09.2000
High School Diploma -
Calbert Academy