Jowon Payne
Washington,DC
Summary
Motivated individual seeking a solid position in retail to utilize strong customer service and communication skills. Experienced in retail sales, customer service, and various store positions. Well-organized, reliable, and proficient. Articulate communicator and hardworking team player with excellent planning and problem-solving abilities. Quick learner with a passion for acquiring new skills and knowledge. Ability to effectively train others. Previous experience includes training in the security field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Campus Security Officer
Joffe Emergency Services
Washington DC
08.2024 - Current
- Notified police, fire department and emergency services of on-campus incidents.
- Documented safety and security incidents using preset guidelines and methods.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Monitored security, fire and boiler alarms via centralized electronic interface.
- Obtained CPR, First Aid and security certifications in preparation for on-campus emergencies.
- Utilized radio, telephone and computer communications equipment to contact other on-campus personnel and external authorities.
- Enforced ongoing and special event parking regulations and issued parking tickets to violators.
- Supervised other campus security personnel and provided procedural and situational guidance.
- Improved knowledge of security services available to students and campus personnel by participating in workshops and crisis trainings.
Team Member
Smithsonian National Zoological Park
Washington, DC
01.2022 - 08.2024
- Enhanced visitor experiences through well-curated and insightful tour content.
- Supported daily operations by assisting with animal care tasks, including feeding and monitoring animal behavior and animal houses
- Collaborated with fellow team members to ensure a safe and enjoyable environment for guests, promptly addressing guest inquiries, enforcing park regulations, and responding to emergencies with professionalism and efficiency
Team Member
Tropical Smoothie Cafe
Temple Hills, MD
01.2021 - 01.2022
- Demonstrated exceptional customer service skills by efficiently taking and fulfilling orders, ensuring customer satisfaction and loyalty
- Collaborated effectively with team members to maintain a clean and organized workspace; creating a positive work environment and smooth operations
- Exhibited strong multitasking abilities in a fast-paced environment, handling food preparation, cash handling, and maintaining inventory levels with accuracy and attention to detail
Team Member
Luke's Lobster
Washington, DC
06.2021 - 08.2021
- Prepared high-quality seafood offerings while prioritizing customer satisfaction.
- Demonstrated exceptional teamwork and communication skills by efficiently coordinating with kitchen staff and servers
- Maintained a thorough understanding of menu offerings and ingredients, serving as a
Team Member
Six Flags
Bowie, MD
04.2019 - 11.2020
- Delivered outstanding guest experiences by providing friendly and efficient service across various attractions, enhancing visitor satisfaction and contributing to positive reviews and repeat visits
- Demonstrated reliability and flexibility by successfully adapting to various roles within the park, including ride operations, food service, and guest relations, ensuring seamless operations during peak periods and special events
- Prioritized safety protocols and procedures to maintain a secure environment for guests and fellow team members, actively participating in training sessions and adhering to industry regulations, resulting in a record of incident-free shifts
Sales Associate
Gap INC
Tyson's Corner, VA
01.2019 - 01.2020
- Provided exceptional customer service by assisting shoppers with product selection, size availability, and style recommendations, resulting in increased customer satisfaction and repeat business
- Utilized strong organizational skills to ensure the store's merchandise was neatly displayed and easily accessible, contributing to a positive shopping environment and improved sales performance
- Demonstrated effective communication and teamwork by collaborating with colleagues to achieve store goals, including meeting sales targets, maintaining inventory levels, and executing promotional events
Education
High School Diploma -
Kipp College Prepatory
DC05.2021
Skills
- Adaptability
- Willingness to learn new skills
- Ability to work under pressure
- Time management
- Organizational skills
- Written communication skills
- Verbal communication skills
- Problem-solving
- Critical thinking
- Attention to detail
- Accuracy in completing tasks
- Customer service skills
- Handling inquiries
- Resolving issues
- crisis management
- Basic management training
- Basic maintenance knowledge
- Basic custodial knowledge
- Verbal communication
- Equipment maintenance and repair
- Cleaning and sanitizing
- Problem solving
- Basic hand and power tools
- Collaboration
- Creativity
- Conflict de-escalation
- Patrol operations
- Self-defense techniques
- Physical fitness
- Event security
- Public safety
- Incident reporting
- Documentation and reporting
- De-escalation techniques
- Building inspection
- Witness interviewing
- Safety inspections
- Campus patrol
- Customer service
- Multitasking and organization
- Cleaning
- Cash handling
- Clear communication
- Self-discipline
- Taking orders
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Heavy lifting
- Store opening and closing
- Hospitality service expertise
- Complex Problem-solving
- Visual communication
Accomplishments
- Supervised team of 4 security staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- FEMA Incident Command System Courses Certificates, ICS-100 through ICS-400 levels– Federal Emergency Management Agency.
- Crisis Prevention Intervention (CPI) Certification - Crisis Prevention Institute.
- Emergency Medical Technician (EMT) Basic Level Certification – National Registry of Emergency Medical Technicians.
- Loss Prevention Certified (LPC) – Loss Prevention Foundation.
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- SPO License
Timeline
Campus Security Officer
Joffe Emergency Services
08.2024 - Current
Team Member
Smithsonian National Zoological Park
01.2022 - 08.2024
Team Member
Luke's Lobster
06.2021 - 08.2021
Team Member
Tropical Smoothie Cafe
01.2021 - 01.2022
Team Member
Six Flags
04.2019 - 11.2020
Sales Associate
Gap INC
01.2019 - 01.2020
High School Diploma -
Kipp College Prepatory