Joy Dorsey
Baltimore,MD
Summary
Customer Service Representative - Client Relations -Sales Associate-Security Over 10 years of experience working in diverse retail and customer service environments. I have many characteristics that would be beneficial for your company such as; I’m Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Motivated, Multi-task-oriented, Organized, Performance driven, Personable, Positive, Proactive, Productive, Proficient, Versatile and most importantly a Reliable worker. Looking to expand my experience and gain new knowledge as well as grow to my absolute potential in a company.
Overview
17
17
years of professional experience
Work History
Campus Security Officer
Johns Hopkins University
03.2021 - Current
- Provide Security for JHU Staff, Students, and Facilities
- Foot and Cart Patrol of campus and surrounding areas
- Crime prevention and community policing activities
- Respond to routine and emergency calls and provide assistance
- Conduct investigations and Write reports
- Locking and unlocking buildings and rooms
- Maintain equipment as well as logging daily task
- Provided assistance with Dispatch Communications center
Warehouse Associate
Amazon
12.2019 - 08.2020
- Task of quality control of each product to ensure that its quality is up to the mark and that any damaged products are isolated and reported
- Gather products for order fulfillment from supervisors
- Stack and pile goods into their correct containers and prepare them for shipment using diverse kinds of equipment
- Prepared items for shipping, as well as cleaning and preparing containers before placing goods in them
Security Guard
Allied Universal Security Services
07.2015 - 04.2020
- Ensured the facility is provided with high quality security services to protect people and property
- Reported safety concerns, security breaches and unusual circumstances both verbally and in writing
- Build, improve, and maintain effective relationships with both client employees and guests
- Answer questions and assist guests and employees
- Remain flexible to ever changing environments; adapt well to different situations
- Answer phones or greet guests / employees in a professional, welcoming manner
- Monitor closed circuit television systems and alarms
Customer Service Representative
Royal Farms
01.2014 - 07.2015
- Produced quality food service items to all customers
- Responsible for food service preparation
- Advertise promotions and offer suggestions
- Handled Large Amounts of cash
Event Security
Safe Management
10.2013 - 07.2014
- Temporary Security for the Ravens Stadium and events affiliated with Safe Management
Retail Service Representative
Champs Sports
10.2013 - 04.2014
- Daily Task: Sell shoes and apparel to customers, Stocking, and Inventory, maintained a clean and organize store and promoted superior customer service
Cashier/Sales / Service Representative
Walgreens
09.2011 - 07.2013
- Daily task: Greeted customers entering the store to ascertain what each customer wanted or needed
- Described products to customers and accurately explained details and care of merchandise
- Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Computed accurate sales prices for purchase transactions
- Worked as a team member performing cashier duties, Beauty Sales, Stock and Photo product assistance and cleaning while providing excellent customer service
- Assisted customers in person and via telephone
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
Lifeguard 1
Baltimore City Aquatics
06.2010 - 08.2012
- Seasonal on and off job for three years, Maintained Balance of pool, Greeted Patrons, taught Learn to swim classes, monitored patrons swimming, and maintain a healthy and safe environment
Leader
John Eager Howard Recreation Center
10.2007 - 08.2008
- Helped Children with Homework, created games and various activities, cleaned facility, Greet parents and various groups from the community
Education
Bachelor’s Degree - Communication Studies, Women’s Studies and Gender Studies
Towson University
High School Diploma -
Frederick Douglass High School
06.2011
Skills
- Top Sales Performer
- Customer Service
- Conflict resolution
- Strong organizational skills
- Creative and analytical
- Proficient in Microsoft
- Listening skills
- Excellent communication skills
- Problem solver
- Fast learner
- Energetic work attitude
- Multi Line Usage
- Able to Manage Large Crowds
- Great with Children
- Very Charismatic
- Large cash/check deposits
- Adaptability
Timeline
Campus Security Officer
Johns Hopkins University
03.2021 - Current
Warehouse Associate
Amazon
12.2019 - 08.2020
Security Guard
Allied Universal Security Services
07.2015 - 04.2020
Customer Service Representative
Royal Farms
01.2014 - 07.2015
Event Security
Safe Management
10.2013 - 07.2014
Retail Service Representative
Champs Sports
10.2013 - 04.2014
Cashier/Sales / Service Representative
Walgreens
09.2011 - 07.2013
Lifeguard 1
Baltimore City Aquatics
06.2010 - 08.2012
Leader
John Eager Howard Recreation Center
10.2007 - 08.2008
Bachelor’s Degree - Communication Studies, Women’s Studies and Gender Studies
Towson University
High School Diploma -
Frederick Douglass High School
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