Shayna Phillips
STONE MOUNTAIN,Georgia
Summary
Seeking a position in customer service that allows for personal and professional growth and development.
Dedicated, enthusiastic, and dependable individual who excels in a fast pace work environment. Seasoned insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Specialist
Allstate Insurance -The Buckman Agency
Remotely, KY,OH
04.2024 - Current
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Negotiated terms of agreements with customers regarding coverage options and premiums.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
Managing Insurance Agent
FIRST ACCEPTANCE INSURANCE
Atlanta, GA
12.2021 - 04.2024
- As the managing agent at Acceptance Insurance, I supervise daily operations at the insurance organization.
- From team management to conflict resolution, my responsibilities will ensure that employees are motivated, and tasks are completed on time and without error.
- I also take pride in creating and implementing policies that allow my office to function as a cohesive unit.
Licensed Insurance Agent
AAA Club Alliance
Snellville, GA
10.2020 - 12.2021
- At AAA, we are more club oriented
- We worked very closely with Schools in the surrounding counties
- We would give out grants each month, we would also award our clients with classroom makeovers with the help of the Meemic foundation
- Meemic is an insurance company under the AAA umbrella
- With Meemic we serviced our Educators
Licensed Insurance Agent (Broker)
PLW and Associates Inc
Conyers, GA
07.2020 - 11.2020
- As an Insurance Broker I had the opportunity of soliciting insurance products for more than one company
- I found being a broker was more personal, I would find companies that would fit the clients particular needs
- Developed and implemented sales strategies to increase market share of insurance products.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
Licensed Insurance Agent
Allstate Insurance
Tucker, GA
12.2019 - 07.2020
- At Allstate, I would actively pursue potential clients via phone, mail, email, or social media.
- I would also meet with clients to discuss long-term goals and coverage options.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Identified opportunities for cross-selling additional policies or services to existing customers.
LICENSED INSURANCE AGENT
Nationwide Mutual Insurance Company
Marietta, GA
09.2016 - 11.2019
- Selling and negotiating property, casualty, and other types of insurance to match the needs of our clients.
- Marketing also plays a large part in the day-to-day duties.
- As an insurance agent, I develop relationships with prospective clients through networking and referrals.
- Developed and implemented sales strategies to increase market share of insurance products.
Arbitrator
North South Management LLC
Marietta, GA
07.2014 - 08.2016
- Within various guidelines as an Arbitrator I would review testimonies and evidence presented by the disputed parties at a hearing and resolve the dispute by issuing a decision that may include an award of money
SERVER
CHEESECAKE BISTRO
Atlanta, GA
02.2011 - 06.2014
- Making sure the patrons has a satisfactory dining experience
- Also, being knowledgeable of the menu, ingredients, and how each item is prepared
- I also had the ability to up sale and multi-task in a fast pace environment
Education
Bachelor's - SOCIAL WORK
University of the Cumberlands
Williamsburg, KY05.2006
Skills
- Customer service
- Organizational skills
- Problem solver
- Receptionist
- Retail sales
- Top sales
- Auto Insurance Management
- Hospitality Management Skills
- Effective Telephonic Interaction
- Sales Experience
- Client-Focused Insurance Sales
- Negotiation
- Case Management
- Upselling
- Prospective Client Outreach
- Telemarketing
- Account Management
- Marketing
- Office Management
- Active listening skills
- Conflict resolution
- Top sales performer
- Customer service expert
Certification
Property & Casualty License
Personal Information
- Authorized To Work: US
- Title: Licensed Insurance Agent
Timeline
Insurance Specialist
Allstate Insurance -The Buckman Agency
04.2024 - Current
Managing Insurance Agent
FIRST ACCEPTANCE INSURANCE
12.2021 - 04.2024
Licensed Insurance Agent
AAA Club Alliance
10.2020 - 12.2021
Licensed Insurance Agent (Broker)
PLW and Associates Inc
07.2020 - 11.2020
Licensed Insurance Agent
Allstate Insurance
12.2019 - 07.2020
LICENSED INSURANCE AGENT
Nationwide Mutual Insurance Company
09.2016 - 11.2019
Arbitrator
North South Management LLC
07.2014 - 08.2016
SERVER
CHEESECAKE BISTRO
02.2011 - 06.2014
Property & Casualty License
Bachelor's - SOCIAL WORK
University of the Cumberlands
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