DAVID HANSEN
West Fargo,ND
Summary
Senior operations leader with 20 years of leadership experience, driving performance across 16 locations and 425 employees. Successfully resolved pharmacist staffing shortages while maintaining exceptional operational standards, achieving zero exception stores. Expertise in P&L management, workforce planning, and talent development enhances operational readiness and team performance.
Overview
1
1
Certification
20
20
years of professional experience
Work History
District Manager
WALGREENS
, MN
02.2022 - 04.2026
- Led a 16-store district generating approximately $167M in annual sales, with 16 direct-report Store Managers and approximately 425 employees.
- Inherited leadership and pharmacy staffing challenge with six newly appointed Store Managers, five vacant Pharmacy Manager positions, and shortage of seven pharmacists, leading to strategic staffing initiatives.
- Recruited and developed leadership talent, partnering with pharmacy and field leadership to fill critical staffing gaps in a competitive pharmacist market, enhancing operational readiness.
- Successfully brought the district to full pharmacist staffing, resolving all pharmacist vacancies by the time of departure.
- Consistently maintained zero exception stores, ranking among a select group of districts within a region of approximately 40 District Managers to achieve this level of operational consistency.
- Led execution of sales, profitability, labor, customer experience, compliance, staffing, and operational priorities across 16 locations.
- Developed high-performing leaders through coaching, performance management, succession planning, and targeted talent development.
- Analyzed business and operational metrics to identify opportunities, establish priorities, and drive sustained performance improvements across the district.
Store Manager
WALGREENS
Minneapolis, MN
08.2008 - 02.2022
- Successfully managed four different Walgreens locations during a 14-year Store Manager career.
- At final location, transformed and grew the business over an 8-year tenure, increasing the store's tier level and established it as one of the top-performing stores in Minnesota based on key performance metrics despite operating in a challenging pharmacy market.
- Directed store operations, enhancing sales, profitability, customer experience, and compliance across all areas, including staffing, inventory, and pharmacy operations.
- Managed labor, budgets, inventory, and operational priorities while maintaining high customer-service and compliance standards.
- Achieved lowest employee turnover percentage at location, reflecting strong team engagement and effective leadership.
- Recruited, trained, and developed employees and emerging leaders, establishing a robust internal talent pipeline.
- Successfully navigated significant civil unrest in Minneapolis, protecting team continuity while nearby locations were impacted; strategically supported neighboring stores while retaining the entire core team at the home location.
Assistant Manager
WALGREENS
Minneapolis, MN
06.2006 - 08.2008
- Cultivated expertise in retail operations, workforce management, and leadership, resulting in promotion to Store Manager.
- Supervised and coached team members, upholding company standards and enhancing customer experience through effective training and support.
- Assisted Store Manager in daily operations, team leadership, customer service, merchandising, inventory management, and operational execution to ensure store objectives were met.
Education
Bachelor of Arts - Management
Gustavus Adolphus College
St. Peter, MN05-2006
Skills
- Operations Leadership
- Financial Management
- Customer Experience
- Performance Management
- Talent Development
- Workforce Planning
- Team Development
- Employee Retention
- Crisis Response Planning
- Business Turnarounds
- Strategic Execution
- Operational Excellence
- Risk Management
- Cross-Functional Leadership
Certification
PTCB Certified Pharmacy Technician
Timeline
District Manager
WALGREENS
02.2022 - 04.2026
Store Manager
WALGREENS
08.2008 - 02.2022
Assistant Manager
WALGREENS
06.2006 - 08.2008
Bachelor of Arts - Management
Gustavus Adolphus College