Braulio Sanchez
STARBUCKS COFFEE COMPANY
Middletown,NY
2
Languages
16
years of professional experience
Dynamic management professional with a strong emphasis on fostering team collaboration and driving results. Demonstrated expertise in leading and developing high-performing teams, adept at navigating changing environments to ensure operational success. Proficient in strategic planning, performance management, and building lasting relationships that enhance organizational effectiveness. Committed to consistently delivering goals and exceeding expectations through innovative solutions and a results-oriented approach.
Work History
Interim District Manager
2 Months- Developed and implemented training programs for store managers, promoting leadership skills and team development.
- Led operational excellence initiatives across multiple locations, enhancing service delivery and customer satisfaction.
- Analyzed sales data to identify trends, optimizing staffing levels and scheduling for peak business hours.
- Streamlined inventory management processes, reducing waste and improving product availability in stores.
- Fostered a culture of accountability by setting performance standards and conducting regular evaluations of store operations.
- Collaborated with cross-functional teams to launch new products, ensuring alignment between marketing and operational execution.
- Mentored emerging leaders within the district, cultivating talent and improving managerial effectiveness across locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Store Manager
4 Years 11 Months- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed and implemented training programs for new team members, improving onboarding and operational effectiveness.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Managed inventory control, cash control, and store opening and closing procedures.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Executed marketing campaigns that attracted customers, resulting in increased store sales.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed and implemented training programs for new team members, enhancing performance.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees in fast-paced environment through proactive communication and constructive feedback, fostering team cohesion.
- Collaborated with corporate leadership to align local strategies with company goals.
General Manager
4 Years 2 Months- Manage 42 employees and restaurant operations processes for a sandwich shop chain including P & L, financial management, cash flow, scheduling, people management, inventory and facilities management. Train staff members on food safety skills and best practices to increase confidence and productivity by 85%. Generated $18K in revenue daily prior to the Covid pandemic. Garnered 85% of repeat business from existing customers. Achieved a 98% customer satisfaction rating by enhancing the customer experience. Deliver business strategy and develop systems and procedures that improved the quality and efficiency of operations. Scheduled employees daily across 17-hour timeframe for optimal customer service coverage. Enhance operational success through effective staffing, training, adherence to OSHA regulations and ensuring well-timed customer service. Reduce food and beverage costs by 95%. Collaborated with team members and cooks to optimize inventory levels for operational efficiency. Assisted in planning, design, and project management of restaurant remodels and closures. Maintained profit flow and controlled profits and losses by adhering to company guidelines for labor and inventory management.
- Led cross-functional teams to enhance operational efficiency and customer satisfaction.
- Developed and implemented strategic initiatives to drive sales growth and brand awareness.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
General Manager
4 Years 3 Months- Managed 1 restaurant location with 3 floors and generated a top honor of $4M in one year in 2016. Led 38 employees and streamlined professional development through training to accomplish an 85% employee retention rating. Interfaced with approximately 10K customers weekly and achieved a 95% customer satisfaction rating. Oversaw restaurant operations processes including compliance, human resources, employee relations, and financial management. Conducted performance reviews quarterly, providing feedback that enhanced employee production and commitment. Led health and safety initiatives, enhancing food handling systems and practices by 80%. Governed policies and procedures and followed company guidelines to maintain 95% compliance. Directed inventory management of supplies and goods to make sure resources were readily available. Achieved secret shop scores of 90% of higher consistently. Increased repeat business through signature presentations as a central component of the menu and theme. Reduced food costs by 5% by eliminating inventory issues including excess ordering, rising shrinkage, and poor storage.
- Directed daily operations, ensuring compliance with company standards and local regulations.
- Implemented efficient inventory management procedures to minimize waste and optimize stock levels.
- Fostered a customer-centric culture, enhancing service quality and guest satisfaction scores.
Assistant Restaurant Manager
2 Years- Led team, providing direction, training, and expertise on restaurant operations to exceed customer expectations while maintaining high standards and a collaborative atmosphere. Directed inventory, financials, people management, employee development, and vendor relationships.
- Additional Experience: Crew Member, Wendy's.
- Supervised daily operations to ensure compliance with company standards and customer satisfaction.
- Trained and mentored staff to enhance performance and service quality.
- Developed and implemented strategies to improve operational efficiency and reduce waste.
Education
Associate of Science Degree (A.S.) - Criminal Justice
Earned 18 credits toward Associate of Science Degree (A.S.), Criminal Justice
Health Department License
Food Handler Certification
Skills
Operational strategy
High volume operations
Operations leadership
Cost management
Operational budgeting
Food safety management
Policy compliance
Team management
Talent acquisition
Performance training
Customer service
Effective communication
Relationship management
Leadership
Store expansion planning
Accomplishments
- Increased sales by 50% within a six-month timeframe since grand opening at Pret A.
- Improved community awareness by 75% through assertive marketing activities at Pret A.
- Successfully opened 2 new Starbucks coffeehouses
- Team development
Languages
Spanish
Native or Bilingual
English
Full Professional
AWARDS & HONORS
99.5% Inspection Honor/Award – Pret A | New York City Department of Health | 2019, Customer Service Award | Pret A | 2018, Top Shop #9 Award | Pret A | 2018, Top Shop #3 Award | Pret A | 2017, Revenue Generation Award- $4M/year | Wendy’s | 2015
Timeline
Interim District Manager
STARBUCKS COFFEE COMPANY
05.2026 - CurrentRead More
Store Manager
STARBUCKS COFFEE COMPANY
06.2021 - 05.2026Read More
General Manager
Pret A Manger U.S.
04.2017 - 06.2021Read More
General Manager
Wendy's
01.2013 - 04.2017Read More
Assistant Restaurant Manager
Wendy's
01.2011 - 01.2013Read More
ServSafe
Food Handler Certification
Read More
New York City Department of Health
Health Department License
Read More
Borough of Manhattan Community College
Associate of Science Degree (A.S.) from Criminal Justice
Read More