Kelly Vest

• Oversaw daily operations across multiple retail locations.
• Analyzed sales data to identify trends and opportunities.
• Worked with direct reports to develop and implement action plans, improving operating results.
• Facilitated communication between corporate and store teams to ensure alignment on objectives.
• Resolved customer complaints swiftly, enhancing overall customer satisfaction.
• Recruited and trained new employees to meet job requirements.
• Performed regular performance evaluations, providing constructive feedback to support staff development.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

* Trains all new Store Managers,Customers Experience Managers & Merch Managers within district.

*Responsible for managing and executing overall store standards to be consistent with Brand Standards.

*Drives overall profitability for store focusing on total store sales & expense control

* Continually recruits,hires,trains and retains associates & managers, identifying internal associate talent and providing opportunities for career paths.

*Responsible for ensuring the proper execution of all cash handling policies, including opening & closing procedure; daily paperwork;and bank deposits

*Ensure compliance with Standard Operating Procedures ( SOP)

*Ensure weekly, monthly and annually payroll budgets are managed to plan

*Ensures the execution of company data integrity & physical inventory

*oversees successful receiving & stocking procedures are properly followed & maintained.

Executed company initiatives and rollouts across district and regional levels, enhancing operational consistency.

Executed operational plans and followed up on total store performance.

Enhanced customer experience by implementing feedback-driven service improvements.

* Review all corporate communications & prioritizes/planning accordingly

Executed market plans and merchandise directives according to company standards.

Monitored associate performance to ensure accountability for job responsibilities.

*Performs store maintenance including but not limited to garbage,sweeping cleaning bathrooms, maintaining stock room

executed

*Advocates for the company purpose

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers, fostering a welcoming environment that encouraged repeat visits.
• Resolved customer complaints promptly and professionally, enhancing customer loyalty and satisfaction.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Communicated effectively with kitchen staff to ensure timely delivery of customer meals, improving overall dining experience.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.