David Harding
3813 Sandlin Street, Southlake,TX
Summary
Dynamic, people-focused servant leader who thrives on developing positive relationships, and helping employees be their best. Significant experience in service, project, and product development management, with expertise in stakeholder engagement and operational efficiency. Proven track record in delivering results, with significant international management experience covering country, area, and global responsibilities. Globally mobile, with tri-citizenship and associated passports.
Overview
11
11
years of professional experience
Work History
Director Global Service Technical Operations
Abbott Laboratories (Core Diagnostics)
Irving, Texas
02.2021 - Current
- Directs multinational, cross-functional team of 50 employees covering Abbott's immunoassay, clinical chemistry, hematology, and automation portfolios, supporting 2,000 service personnel globally.
- Fosters relationships with key hospital and private laboratory customers by promptly addressing inquiries and complaints, and driving customer-centric solutions.
- Cultivates partnerships with stakeholders in R&D, Operations, Manufacturing, Quality and Regulatory to drive healthcare innovation, operational excellence, and customer intimacy within Abbott's product portfolio.
- Ensures compliance with regulatory standards in diagnostics service operations.
- Recruits, trains, supervises, and mentors staff members to enhance team performance.
- Develops detailed project plans outlining timelines, goals, budgets, and staffing needs as required
- Implements strategies to enhance operational processes and organizational efficiency
Area Service Director Asia Pacific
Abbott Laboratories (Core Diagnostics)
Singapore, International
04.2018 - 02.2021
- 3-year expat assignment in APAC.
- Managed organization of 240 employees across 12 countries.
- Responsible for driving growth in service revenue, reducing costs, growing margin, and managing an efficient organization providing exemplary support to public and private laboratory customers.
- Significant focus on turning APAC Service into a profitable business, increasing revenue from 5% to 10% year-over-year in my three-year tenure.
Director Service New Product Development
Abbott Laboratories (Core Diagnostics)
Irving, Texas
03.2015 - 06.2018
- Hybrid role between Global Service and R&D.
- Responsible for managing team of 20 professionals across multiple countries, ensuring service readiness, and delivering all required elements for the successful market launch of the Alinity ci instrument family.
- Responsible for providing global post-market support, working closely with R&D, Operations, Manufacturing, Quality, and Regulatory to ensure that any emerging issues are addressed and resolved efficiently and effectively.
Education
Bachelor of Science - Biomedical Science
University of Technology
SydneyMBA - International Business And Marketing
University of Dallas
Irving, TXSkills
- Employee engagement and development
- Customer relationship management, driving customer-centric solutions and true customer intimacy
- Service readiness and execution
- Stakeholder engagement
- Operational efficiency
- Compliance management
- Project management
- Cost reduction strategies
- R&D and other cross-functional collaboration
- Change management
Timeline
Director Global Service Technical Operations
Abbott Laboratories (Core Diagnostics)
02.2021 - Current
Area Service Director Asia Pacific
Abbott Laboratories (Core Diagnostics)
04.2018 - 02.2021
Director Service New Product Development
Abbott Laboratories (Core Diagnostics)
03.2015 - 06.2018
Bachelor of Science - Biomedical Science
University of Technology
MBA - International Business And Marketing
University of Dallas