David Harper

As a Tax Technician my primary job duties were to work with tax payers and assist with filing sales tax returns, provide general sales tax information, update account information, ensure that confidential information stay confidential, and assist in creating procedures to help maximize performance.

• Streamlined call center processes for improved efficiency and reduced wait times.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
• Supported bartenders with essential tasks, resulting in more efficient bar operations.
• Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
• Assisted with opening and closing procedures, maintaining a clean and organized workspace.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
• Assisted servers in managing their sections effectively, providing timely water refills and bread service.
• Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
• Contributed to smooth restaurant operations by promptly resetting tables for new customers.