David Hays
Cleveland,OH
Summary
IT Professional Computer Systems Analyst providing twenty plus years in server management and systems analysis. Exceptional network, servers, and desktop troubleshooting skills. Adaptable and able to quickly learn and use new technologies.
Overview
27
27
years of professional experience
Work History
Technical Support Engineer
Zones, Inc.
08.2022 - Current
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Maintained response times in compliance with internal policies to support business continuity.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
Information Technology Technician
Communicare Health Services
05.2008 - 08.2022
- Maintained, upgraded, configured and Installed Servers, Routers, and desktop hardware
- Maintained company service contracts and supervised external service providers
- Installed and tested software and hardware for new acquisitions
- Utilized Microsoft Active Directory, Exchange, Windows Update and Office
- Train and supervise incoming staff for system use.
Technical Specialist
PerceptIS, Servicing Case Western Reserve University
01.2005 - 05.2008
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Maintained Networks and Servers for multiple nonprofit clients
- Trained users on desktops, laptops and mobile devices.
- Completed troubleshooting and diagnostics on company resources.
- Administered Shor-tel VOIP system
Information Technology Consultant
Exabyte Digital Experts, Inc
01.1999 - 01.2008
- Assisted multiple private educational institutes with networking, server use and setup
- Provided telephone and on-site support for commercial and residential clients
- Deployed security for small businesses including management of network systems.
- Resolved malfunctions with systems and programs through troubleshooting.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
Education
Associate of Science - Network Systems Administration
Rasmussen University
Lake Elmo, MN06.2024
Skills
- Issue and Resolution Tracking
- Software Updates
- Employee Training
- Time Management
- Hardware and Software Repair
- Hardware Upgrades
- Account Administration
- Windows Servers
Timeline
Technical Support Engineer
Zones, Inc.
08.2022 - Current
Information Technology Technician
Communicare Health Services
05.2008 - 08.2022
Technical Specialist
PerceptIS, Servicing Case Western Reserve University
01.2005 - 05.2008
Information Technology Consultant
Exabyte Digital Experts, Inc
01.1999 - 01.2008
Associate of Science - Network Systems Administration
Rasmussen University
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