Summary
Overview
Work History
Education
Skills
Timeline
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David Henderson

Spencerport,NY

Summary

Experienced professional with leadership skills as a General Manager, focusing on operations, sales and team development. Skilled in landscaping for grounds maintenance and upkeep, with a strong track record as a reliable delivery driver ensuring prompt service. Known for exceptional customer service and satisfaction across diverse roles, ready to contribute effectively in any position.

Overview

5
5
years of professional experience

Work History

General Manager

iSmash
Henrietta, NY
12.2022 - 06.2024
  • Led the overall operations and management of a rage room facility, overseeing a team of staff members in customer service, safety protocols, and facility upkeep.
  • Developed and maintained comprehensive safety protocols, resulting in zero incidents or accidents during operating hours.
  • Managed scheduling, payroll, and budgeting processes, optimizing resource allocation, as well as managing and maintaining inventory and supply.
  • Led the creation of new rage room themes, packages, and customer loyalty programs to improve customer satisfaction and encourage repeat visits.
  • Implemented various strategies to enhance staff morale, leading to improved overall work environment.
  • Maintained a high standard of customer service, setting the precedent for staff, as well as retaining excellent customer relationships, leading to higher sales and references.

Delivery Driver

DoorDash
Rochester, NY
06.2020 - 12.2022
  • Safely and responsibly operate a personal vehicle to pick up and deliver orders in a timely manner.
  • Adhere to traffic laws and safety regulations to ensure the safety of myself and others on the road.
  • Efficiently manage delivery routes and optimize time management to ensure deliveries were on time.
  • Verify and validate order accuracy before delivery, demonstrating a high level of attention to detail.
  • Provide excellent customer service by delivering orders with a friendly and professional demeanor, as well as handling and resolving customer quarrels as efficiently and effectively as possible whilst maintaining a level of professionalism.

Groundskeeper

Italian American Community Center
Rochester, NY
06.2020 - 12.2022
  • Perform routine grounds maintenance duties such as mowing, edging, trimming, and weeding to upkeep property grounds.
  • Maintained walkways, driveways, and parking lots by removing snow, ice, and other obstructions.
  • Installed outdoor lighting fixtures around sidewalks or pathways.
  • Trimmed trees, shrubs, and hedges using hand tools such as shears and pruners.
  • Repaired irrigation systems, including valves, sprinklers, and pipes.
  • Provided support during special events held at the premises.
  • Swept and raked leaves, debris, and other materials from the grounds.
  • Collected litter from the grounds on a regular basis.
  • Assisted with the setup and breakdown of outdoor events, ensuring grounds were prepared and restored.

Landscaper

Upstate Lawn Inc
Spencerport, NY
05.2021 - 09.2021
  • Perform routine landscaping tasks such as mowing, edging, trimming, and weeding to maintain lawns and garden beds.
  • Plant flowers, shrubs, and trees according to landscape designs and client preferences, ensuring proper spacing and optimal growth conditions.
  • Operate and maintain landscaping equipment and tools, ensuring they are in good working condition.
  • Collaborate with team members to complete projects on time and according to client specifications.
  • Maintain cleanliness and safety standards on job sites, adhering to company policies and regulations.

Delivery Driver

Dj's Pizzeria
Spencerport, NY
09.2019 - 03.2020
  • Deliver pizzas and other food items promptly to customers' homes and businesses, ensuring orders are accurate and complete.
  • Utilize GPS and local knowledge to plan efficient delivery routes and minimize delivery times.
  • Provide friendly and professional customer service, handling customer inquiries and ensuring satisfaction with orders.
  • Handle cash and credit card transactions accurately, maintaining proper documentation.
  • Abide by food safety and hygiene standards, ensuring food quality and freshness during deliveries.
  • Coordinate with kitchen staff and other team members to prioritize orders and streamline delivery processes.
  • Demonstrated multitasking ability by assisting with order preparation and maintaining a sanitized eating environment during downtimes.

Education

High School Diploma -

Spencerport High School
Spencerport, NY
06-2020

Some College (No Degree) - Computer Science

University At Buffalo
Buffalo, NY

Skills

  • Branding
  • Project Management
  • Quality Management
  • Supply Chain Management
  • Schedule Management
  • Contract Negotiations
  • Staff Supervision
  • Sales
  • Budget Allocation
  • Customer Service
  • Event Management and Promotion
  • Customer Relationship Management

Timeline

General Manager

iSmash
12.2022 - 06.2024

Landscaper

Upstate Lawn Inc
05.2021 - 09.2021

Delivery Driver

DoorDash
06.2020 - 12.2022

Groundskeeper

Italian American Community Center
06.2020 - 12.2022

Delivery Driver

Dj's Pizzeria
09.2019 - 03.2020

High School Diploma -

Spencerport High School

Some College (No Degree) - Computer Science

University At Buffalo

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David Henderson