David Henson
Voluntown,CT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Teen Services Supervisor
Public Library of New London
New London, CT
03.2020 - Current
- Wrote grants for large sums of money to support the library
- Renovated a room for the youth of our community, a project that cost over $80,000 and oversaw the project from writing the grant to selecting the floor panels
- In charge of material acquisition for teen services, purchasing program materials, and planning and executing plans for all teen services programming.
Library Assistant
Public Library of
New London, CT
10.2019 - 03.2020
- Assisted patrons with day to day technology help, running programs for youth in the community
- Helped patrons with checking items in and returning items.
Library / Library Assistant
Sacramento Public
Sacramento, CA
12.2012 - 03.2019
- Worked in a call center taking calls for all 28 libraries of Sacramento County
- Processed passport applications, reviewing sensitive documents and ensuring great customer support
- Ran the self publishing division of the library, doing everything from book editing and formatting to obtaining ISBN and Library of Congress Control Numbers
- Ran weekly technology assistant one on one sessions with patrons to teach them how to use any type of technology.
Sacramento Public Library / Shelver
Sacramento, CA
03.2008 - 12.2012
- Working as a shelver I maintained the collection, training volunteers and setting up programs for the youth of the community.
Education
High School Diploma -
Henson Home School
Skills
Call Center
Customer Service
De-escalation
Leadership
Computer Technology
Time Management
Project Management
Adaptability
Empathy
Problem Solving
Worked on confidential documents
Teamwork
Timeline
Teen Services Supervisor
Public Library of New London
03.2020 - Current
Library Assistant
Public Library of
10.2019 - 03.2020
Library / Library Assistant
Sacramento Public
12.2012 - 03.2019
Sacramento Public Library / Shelver
03.2008 - 12.2012
High School Diploma -
Henson Home School
Similar Profiles
Bibek AdhikariBibek Adhikari
Internship Student at London Public LibraryInternship Student at London Public Library
Alexandrina (Alex) BradfordAlexandrina (Alex) Bradford
Administrative Assistant at London Public LibraryAdministrative Assistant at London Public Library
Ryan UbohRyan Uboh
Volunteer at Eleanor London LibraryVolunteer at Eleanor London Library