Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
Timeline
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Michael Anthony Grant, Jr.

Salem,VA

Summary

I am looking for an opportunity to broaden my knowledge, grow within our organization, while continuing to support our distinguished brand from a leadership perspective.

Overview

7
7
years of professional experience

Work History

Broker Agent Services Supervisor

UnitedHealthcare
06.2022 - Current
  • Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Manage and motivated employees to be productive and engage in team-oriented goals and directives.
  • Achieve departmental goals by developing and executing strategic plans and performance metrics.
  • Build high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Supervise sales support representatives and keep employees compliant with company policies and procedures.

Broker Agent Services Team Lead

UnitedHealthcare
06.2021 - 06.2022
  • Delivered outstanding customer service, resolving client concerns and inquiries swiftly and professionally.
  • Developed strong relationships with my colleagues, earning their trust and loyalty through consistent communication and business process updates.
  • Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Recorded supporting documentation for phone calls and written correspondence.
  • Maintained up-to-date knowledge of industry trends, ensuring that clients received the most accurate information to make informed decisions about their investments.

Broker Agent Services Sr Rep

UnitedHealthcare
12.2018 - 06.2021
  • Responded to inquiries and supplied information to sales representatives, ensured distribution of appropriate paperwork, and processed quote requests to deliver exceptional customer support.
  • Provided exceptional customer service, addressing any concerns or questions from agents, plus the members promptly and professionally.
  • Bolstered compliance with industry regulations by designing and conducting regular training sessions for brokerage staff.
  • Enhanced brokerage reputation, consistently delivering exceptional client service and transparent communication.
  • Educated agents on various investment options, empowering them to make informed decisions about their financial futures.

Sales Support Representative

Adecco
06.2018 - 12.2018
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Developed strong rapport with customers by maintaining regular contact through phone calls or emails.

Education

Associate of Science - Health Sciences, Business Administration, Radiography

Virginia Western Community College
Roanoke
01.2011

High School Diploma -

William Fleming High School
Roanoke, VA
06-2002

Skills

  • Sales Support
  • Call Center
  • Development
  • Managing Teams
  • Computer Operations

Communication Skills

Since the beginning of my tenure with UnitedHealthcare in 2018, I have partaken in a couple of events that allowed me to network with individuals from other segments of the organization. In 2019, I attended the Ask An Advocate Day Event, which allowed me to interface with advocates from other parts of Government Operations, E& I, and Provider Operations. I was nominated as a 2021 Service Hero which afforded me the opportunity to meet some very talented individuals, and to see endless opportunities to expand and grow within our company.

Leadership Experience

  • SME – Training assistant for 2 new hire training classes, providing direct support
  • Head trainer for 2 trainings classes
  • Team Lead – direct support to my peers, identifying opportunities for skill development and performance improvements
  • Supervisor – direct communication with my team lead and my direct reports on obtaining team goals, executing departmental procedures, and understanding processes, with a focus on team building plus personal growth and development

Timeline

Broker Agent Services Supervisor

UnitedHealthcare
06.2022 - Current

Broker Agent Services Team Lead

UnitedHealthcare
06.2021 - 06.2022

Broker Agent Services Sr Rep

UnitedHealthcare
12.2018 - 06.2021

Sales Support Representative

Adecco
06.2018 - 12.2018

Associate of Science - Health Sciences, Business Administration, Radiography

Virginia Western Community College

High School Diploma -

William Fleming High School

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