Leah Hicken
Jennings,LA
Summary
Skilled in managing and coordinating cargo and freight operations with focus on efficiency and accuracy. Have background in ensuring smooth shipment processes by effectively negotiating rates, scheduling pickups, and preparing documentation. Strengths include strong organizational skills, ability to work under pressure, and expertise in logistics software. Contributed to reducing operational costs through strategic planning and optimization of resources.
Overview
1
1
year of professional experience
Work History
Freight Broker Agent
Truckalocity
, LA
06.2024 - Current
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Served as a liaison between customers and carrier representatives for resolution of disputes.
- Performed data entry into company's computer system for tracking of shipment information.
- Maintained communication with customers to ensure their satisfaction with the services provided.
- Provided customer service support by responding promptly to inquiries.
- Handled invoicing, billing, and collections for all assigned accounts.
- Advised customers on best practices related to shipping options and timing considerations.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Graduate Certificate - Master Broker
Load Training
Young Town Arizona06-2024
Skills
- Customer service
- Data entry
- Billing and invoicing
- Shipping documentation
- Transportation regulations
- Load planning
- Software utilization
- Sales support
- Freight forwarding
- Cold calling
- Agency collaboration
- Logistics planning
- Shipping documents preparation
- Client coordination
- Delivery estimations
- Reliability
- Attention to detail
- Professionalism
- Multitasking Abilities
- Problem-solving abilities
- Relationship building
- Excellent communication
- Adaptability
- Negotiation skills
- Goal setting
- Freight operations
Timeline
Freight Broker Agent
Truckalocity
06.2024 - Current
Graduate Certificate - Master Broker
Load Training