Summary
Overview
Work History
Education
Skills
Timeline
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David Hernandez

Riverview,FL

Summary

Seasoned Customer Service Representative with background in managing corporate liquidity, funding, and financial risk. Skilled in implementing treasury operations strategies that optimize cash management and mitigate potential financial threats. Proven ability to work collaboratively with cross-functional teams to deliver on company financial objectives. Previous roles have contributed significantly to improving financial efficiency and safeguarding assets.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

Fourth/Hotschedules
Tampa, FL
12.2021 - Current
  • Provided technical support to customers via phone, email, and live chat.
  • Recommended appropriate products or services based on individual customer needs.
  • Investigated customer complaints regarding product functionality, compatibility, and reliability.
  • Developed procedures and processes to improve the overall customer experience.

Customer Service Representative

FIS
St. Petersburg, FL
10.2017 - 11.2021
  • Investigated discrepancies in bank account balances and reconciled them accordingly.
  • Maintained relationships with existing banking partners to ensure smooth processing of payments and transfers.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Provided data-driven solutions to support decision making.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Insurance Agent

Progressive
Riverview, FL
03.2016 - 03.2017
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.

Education

High School Diploma -

East Bay High School
Gibsonton, FL
05-2008

Associate of Arts - Information Technology

St. Petersburg College
Clearwater, FL

Skills

  • Bilingual (English/Spanish)
  • Complaint resolution
  • Account Management
  • Customer Retention
  • Report Generation
  • Telephone Etiquette

Timeline

Customer Service Specialist

Fourth/Hotschedules
12.2021 - Current

Customer Service Representative

FIS
10.2017 - 11.2021

Insurance Agent

Progressive
03.2016 - 03.2017

High School Diploma -

East Bay High School

Associate of Arts - Information Technology

St. Petersburg College

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David Hernandez