Customer Service Representative with 10 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution, and possess a positive attitude. Committed to maintaining professional relationships to increase profitability and drive business results.
• Responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES: Handle customer inquiries and complaints. Provide information about the products and services.
• Demonstrated extensive product knowledge to assist customers and enhance their shopping experience effectively.
• Resolved customer issues promptly, ensuring high levels of satisfaction and loyalty.
• Collaborated with team members to achieve common goals and improve service delivery
• Processed returns efficiently, adhering to company policies and improving customer trust.
• Handled inquiries with professionalism and accuracy, providing timely information to customers.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.