Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maurice Chair

Cedar Rapids,IA

Summary

Customer Service Representative with 10 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution, and possess a positive attitude. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Customer Service Specialist

Nordstrom
07.2015 - 12.2024

• Responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES: Handle customer inquiries and complaints. Provide information about the products and services.

• Demonstrated extensive product knowledge to assist customers and enhance their shopping experience effectively.

• Resolved customer issues promptly, ensuring high levels of satisfaction and loyalty.

• Collaborated with team members to achieve common goals and improve service delivery

• Processed returns efficiently, adhering to company policies and improving customer trust.

• Handled inquiries with professionalism and accuracy, providing timely information to customers.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.

Customer Sales Representative

Younkers Department Store
09.2012 - 09.2015
  • Sales Associate
  • Serviced customers in the Women's Designer Shoe department.
  • Handled money, inventory, and instant credit applications while meeting all
    sales goals.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Assisted call-in customers with questions and orders.

Sales Associate

HARRYS SHOES, INC. New York, NY
06.2007 - 03.2011
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Associate of Arts - Paralegal Studies

Kirkwood Community College
Cedar Rapids, IA
09-2015

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Problem resolution
  • Customer relationship management
  • Complaint resolution
  • Complaint handling
  • Bilingual Spanish/ English

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Specialist

Nordstrom
07.2015 - 12.2024

Customer Sales Representative

Younkers Department Store
09.2012 - 09.2015

Sales Associate

HARRYS SHOES, INC. New York, NY
06.2007 - 03.2011

Associate of Arts - Paralegal Studies

Kirkwood Community College
Maurice Chair