David Hernandez
Los Angeles,CA
Summary
Highly adaptable individual bringing years of experience in customer service roles. Motivated professional with well-developed skills in task
prioritization and team leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Forklift Operator
Pacific Spice Company
Commerce, CA
01.2026 - 06.2026
- Operated forklifts efficiently to transport materials within warehouse environment.
- Conducted daily safety checks on equipment to maintain compliance with safety regulations.
- Assisted in inventory management by accurately tracking incoming and outgoing shipments.
- Loaded and unloaded trucks, ensuring proper handling of products to prevent damage.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Wheelchair Agent
Airport Terminal Management
LAX
02.2023 - 01.2026
- Assisted passengers with mobility needs, ensuring timely boarding and disembarking processes.
- Responded promptly to passenger inquiries, providing information about available services and procedures.
- Collaborated with airport staff to smooth operations, minimizing wait times for passengers requiring assistance.
- Implemented best practices for customer service, fostering a welcoming environment for all travelers.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
Cashier/Manager
Burger King
08.2016 - 10.2022
- Supervised daily operations, ensuring efficient customer service and adherence to company standards.
- Trained and mentored new cashiers on register procedures and customer interaction techniques.
- Managed cash handling processes, including balancing registers and preparing deposits.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Scheduled staff shifts effectively, optimizing coverage during peak business hours.
- Conducted performance evaluations, providing feedback to support team development and growth.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CASkills
- Forklift operation
- Team player
- Problem-solving
- Customer service
- Patience and empathy
- Time management skills
- Team leadership
- Decision-making
- Professionalism and courtesy
Certification
- Osha forklift certified
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Forklift Operator
Pacific Spice Company
01.2026 - 06.2026
Wheelchair Agent
Airport Terminal Management
02.2023 - 01.2026
Cashier/Manager
Burger King
08.2016 - 10.2022
High School Diploma -
Bell Gardens High School