David Hernandez
Interpreter
Galax,VA
Summary
Motivated employee with professional medical interpreter training, adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Barista/Manager
Startbien Coffee Co.
Galax, VA
01.2020 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
- Recognized by management for providing exceptional customer service.
- Provided a safe space for Spanish speaking individuals that struggled with english
Front End Associate
Walmart
Galax, VA
11.2022 - 06.2023
- Provided Spanish-English interpretation services for customers
- Greeted customers warmly upon arrival and identified their needs.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Answered store and merchandise questions and led customers to wanted items.
- Answered incoming calls promptly, providing accurate information about products and services.
- Processed customer transactions and provided excellent customer service.
Butcher/Night Shift Closer
Food City
Galax, VA
10.2020 - 12.2021
- Properly stored meat to decrease waste and increase product freshness span.
- Engaged in suggestive selling and other sales techniques via in-store intercom and one-on-one customer contact.
- Provided translation assistance for customers with limited English proficiency.
- Cut meat efficiently by breaking product down into sub-primal and retail cuts.
- Answered customer questions about specific products and cut meats to specifications.
- Trained new employees on cleanliness, client engagement strategies and various types of meat cuts.
Education
40 Hours of Professional Medical Interpreter Training -
Academy of Interpretation/LLS
Vienna, VA11-2023
Gas And Metal Arc Welding By American Welding Society - (GMAW)
Wytheville Community College
Wytheville, VA12-2020
High School Diploma -
Galax High School
Galax, VA03-2020
Skills
- Spanish Fluency
- Customer Service Expertise
- Simultaneous and Consecutive Translations Skills
- Work Planning and Prioritization
- Medical Terminology
- Relationship Building
Affiliations
Volunteer interpreter at Ohlen R. Wilson Health Center
Amateur Boxer/Coach
Languages
Spanish
Native/ Bilingual
Timeline
Front End Associate
Walmart
11.2022 - 06.2023
Butcher/Night Shift Closer
Food City
10.2020 - 12.2021
Barista/Manager
Startbien Coffee Co.
01.2020 - Current
40 Hours of Professional Medical Interpreter Training -
Academy of Interpretation/LLS
Gas And Metal Arc Welding By American Welding Society - (GMAW)
Wytheville Community College
High School Diploma -
Galax High School