David Herrera Munoz
Summary
Motivated, dedicated and bilingual customer service professional providing quality care for ultimate customer satisfaction for over 10 years.
Quick and efficient learner who goes above and beyond to provide exceptional and effective hospitality service.
Overview
12
12
years of professional experience
Work History
Kitchen Manager
Food Truck Company
05.2024 - 09.2024
- Coordinate and supervise kitchen staff
- Ensure compliance with food safety
- Manage food and kitchen inventory
- Supervise food prep and cooking
- Monitor sanitation and kitchen safety standards
- Managed staff schedules and maintained adequate coverage for all shifts
- Perform cashier duties
Kitchen Manager
Food Truck Company
06.2023 - 09.2023
- Coordinate and supervise kitchen staff
- Ensure compliance with food safety
- Manage food and kitchen inventory
- Supervise food prep and cooking
- Monitor sanitation and kitchen safety standards
- Managed staff schedules and maintained adequate coverage for all shifts
- Perform cashier duties
Customer Service Representative
The Vinoy Hotel
02.2023 - 06.2023
- Provide introductory information to prospective and new customers
- Manage reservations
- Handle customer inquiries and complaints in a timely and professional manner
- Process billing
- Assist in accommodating special requests
- Update guest records
Peak Customer Service/Operation Coordinator/Tour Leader
Intrepid Travel
01.2013 - 01.2020
- Provide customer service and travel advice
- Ensure the safety and well-being of travelers
- Host, lead and execute tours to budget
- Oversee client itineraries and documents
- Built personal relationships with guests to promote positive experiences
- Coordinated transportation arrangements within destination countries for seamless transitions between tour stops
- Serve as a designated driver
Education
National Tourism Guide with an equivalent of Superior Technician -
Instituto Superior Tecnologico Internacional ITI
01.2022
Hotel Management and Tourism Engineer - undefined
Universidad Tecnologica Equinoccial
01.2013
Skills
- Ability to work effectively and supportively in a team capacity and under pressure
- Fluent in English and Spanish
- Computer skills
- Strong organizational skills
- Proficient in problem-solving and conflict resolution
- 50 wpm
- Multitasking and organization
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Kitchen Manager
Food Truck Company
05.2024 - 09.2024
Kitchen Manager
Food Truck Company
06.2023 - 09.2023
Customer Service Representative
The Vinoy Hotel
02.2023 - 06.2023
Peak Customer Service/Operation Coordinator/Tour Leader
Intrepid Travel
01.2013 - 01.2020
Hotel Management and Tourism Engineer - undefined
Universidad Tecnologica Equinoccial
National Tourism Guide with an equivalent of Superior Technician -
Instituto Superior Tecnologico Internacional ITI
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