Results-driven leader with expertise in coaching and mentoring. Proven ability to enhance team performance and operational efficiency while delivering patient-centered care.
Overview
2
2
Languages
1
1
Certification
32
32
years of professional experience
Work History
C.O.A.T. DFW TEAM LEAD
Certified Opticians Association of Texas
Dallas / Fort Worth Chapter
12.2024 - Current
Responsible for finding Certified Speakers quarterly to speak on topics to earn continuing education credits required by the American Board of Opticianry for ABO Certified Opticians.
Responsible for finding locations to have seminars and coordination of meals that will be served to the attending audience.
Responsible for making sure paper work is turned in on time for all attendees so that CE Credits are awarded from the American Board of Opticianry.
Team Leader
Wilken Family Eyecare
Coppell, TX
11.2009 - Current
Led team in delivering exceptional patient care and ensuring optimal service quality.
Implemented training programs to enhance staff skills and improve overall performance.
Streamlined office operations to increase efficiency and reduce patient wait times.
Oversaw inventory management, ensuring timely restocking of essential supplies and equipment.
Developed protocols for patient follow-up, improving satisfaction and retention rates.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Unites States Marine
Marine Corps
Head Quarters 2nd Battalion 14th Marines
08.1994 - 11.2009
Led 3rd Squad, 1st Platoon during Operation Iraqi Freedom, ensuring mission readiness and operational effectiveness from July 2004 to April 2005.
Earned the Purple Heart for wounds received in action during Operation Phantom Fury. November through December 2004.
Platoon Sergeant for 5th Truck Platoon during Operation Iraqi Freedom. Deployed from July 2007 to April 2008.
Earned the Navy and Marine Corps Achievement Medal for duties performed as the Platoon Sergeant.
Managed logistics operations, ensuring timely supply chain support for missions and exercises.
Mentored personnel in tactical operations, fostering teamwork and mission success.
Coordinated joint training exercises with multiple branches, enhancing inter-service collaboration and effectiveness.
Education
High School Diploma -
Irving High School
Irving, TX
Skills
Coaching and mentoring
Attention to detail
Conflict resolution
Customer focus
Training development
Accomplishments
Author of “Which is Better? 1 or 2?,” published in Dorrance Publishing Company in 2026.
Certification
Certified Optician, American Board of Opticianry - Since 2005