David Hogsed
IT Helpdesk
Hanover,MD
Summary
Efficient Help Desk Manager with 4 years of comprehensive experience in IT industry. Outstanding problem-solving and troubleshooting skills with superb leadership abilities. Effectively managed technically diverse staff through delivery of high-level, consistent and responsive help desk services. Mastery of Windows 10.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Help Desk Lead
USMC
Okinawa, Japan
12.2019 - Current
- Recruited, trained and supported help desk technicians and representatives.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Managed help desk consisting of 30 employees and conducted performance evaluations.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Scheduled staff and delivered training materials and information.
Network Technician
USMC
Okinawa, Japan
12.2019 - Current
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Performed necessary maintenance to support network availability.
- Maintained thorough understanding of local area and wide area networking and components.
- Supported users both local and by phone with problem resolution and education.
- Managed security operations for 500 computers in network, related systems and maintenance protocols
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols
- Managed security operations for 500 computers in network, related systems and maintenance protocols
Education
No Degree - General Studies
University of Maryland Global Campus
Online 01.2021 - Current
Skills
Ticket management
Timeline
No Degree - General Studies
University of Maryland Global Campus
01.2021 - Current
Help Desk Lead
USMC
12.2019 - Current
Network Technician
USMC
12.2019 - Current
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