David Hohman
Sierra Vista,AZ
Summary
Dynamic leader with a proven track record with employment. Adept in upselling strategies and fostering customer satisfaction. Excelled in roles requiring the enhancement of team productivity and the resolution of complex customer issues. Skilled in both display building and nurturing team growth, achieving significant improvements in service delivery and sales performance.
Overview
8
8
years of professional experience
Work History
Assistant Customer Service Manager
Food City
06.2023 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
Retail Sales Consultant
Prime Communications AT&T
08.2022 - 04.2023
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Managed and established business accounts with multiple individuals.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
Retail Sales Expert
T-Mobile
12.2021 - 05.2022
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Utilized upselling techniques to promote additional products and increase sales.
- Prioritized helping customers over completing other routine tasks in store.
Digital Team Lead
Walmart
08.2020 - 12.2021
- Established and enforced project timelines and deadlines.
- Resolved staff conflicts and identified potential areas of improvement.
- Furnished feedback to associates on opportunities to enhance services provided to client.
- Utilized sound judgment to escalate client issues that required intervention.
- Assessed team members' performance and provided motivational support.
Sales Associate
Cox Communications
08.2019 - 07.2020
Department Manager
Walmart
02.2017 - 08.2019
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
GED -
Cochise College
Sierra Vista, AZ05.2012
High School Diploma -
Buena Highschool
Sierra Vista05-2010
Skills
- Upselling Strategies
- Product Promotion
- Customer Satisfaction
- Display Building
- Financial Transactions
- Account Assistance
- Cash Register Operation
- Stocking and Receiving
Timeline
Assistant Customer Service Manager
Food City
06.2023 - Current
Retail Sales Consultant
Prime Communications AT&T
08.2022 - 04.2023
Retail Sales Expert
T-Mobile
12.2021 - 05.2022
Digital Team Lead
Walmart
08.2020 - 12.2021
Sales Associate
Cox Communications
08.2019 - 07.2020
Department Manager
Walmart
02.2017 - 08.2019
GED -
Cochise College
High School Diploma -
Buena Highschool
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