David Hohn
Arvada,CO
Summary
Proficient in resolving customer inquiries through effective communication and troubleshooting. Experienced in managing multiple customer interactions, ensuring high satisfaction, and delivering tailored solutions. Ready to contribute expertise in customer relations to support organizational goals.
Overview
20
20
years of professional experience
Work History
Customer Success Specialist
Giftory Inc.
2026.01 - Current
- Assisted customers in navigating product offerings and resolving inquiries effectively.
- Engaged with clients to understand their needs and enhance overall satisfaction.
- Managed customer inquiries via email and chat, ensuring timely responses and resolution of issues.
- Provided exceptional customer support through effective communication and problem-solving techniques.
Courier
DoorDash GrubHub
2023.01 - 2025
- Delivered orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Navigated routes efficiently using GPS technology to optimize delivery times.
- Communicated effectively with customers regarding order status and any issues encountered during delivery.
- Managed multiple deliveries simultaneously while maintaining high service quality standards.
Peak Plumbing Inc.
Edward J. Hohn
2006.03 - 2023.12
- Left when owner retired in 2023
- Installed and repaired plumbing systems, ensuring compliance with local codes.
- Conducted routine maintenance on plumbing fixtures to prevent future failures.
- Repaired plumbing systems, components, and equipment.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Installed fixtures, appliances, and hardware to enhance functionality and aesthetics.
- Conducted routine inspections to identify and resolve potential issues proactively.
- Collaborated with clients to understand needs and deliver tailored solutions effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Performed general repairs and maintenance tasks for residential properties.
Education
New Plumbing Codes, Specs And Products
Various Plumbing Classes 2006 To 2023
Wheat Ridge, COHigh School Diploma -
Arvada West
Arvada, CO2004
Skills
- Problem resolution
- Technical support
- Computer proficiency
- Product knowledge
- Reading comprehension
- Troubleshooting
- Good customer relations
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Customer Success Specialist
Giftory Inc.
2026.01 - Current
Courier
DoorDash GrubHub
2023.01 - 2025
Peak Plumbing Inc.
Edward J. Hohn
2006.03 - 2023.12
New Plumbing Codes, Specs And Products
Various Plumbing Classes 2006 To 2023
High School Diploma -
Arvada West